Social Media & Community Specialist
As our Social Media & Community Specialist, you’ll be the voice of DolarApp across all major social and community channels. You’ll play a key role in shaping how we communicate, engage, and grow our presence across LatAm - building meaningful conversations with users, prospects, and brand fans alike. What you'll be doing Community Engagement: Manage and grow our online communities, especially across Brazil, Mexico, Colombia, and Argentina – moderating conversations, responding to users, and reinforcing our voice and values Customer Care Collaboration: Act as a bridge between the community and our Customer Support team. Flag issues, escalate complex cases, and help ensure that concerns raised on social channels are resolved quickly and accurately Fraud Monitoring: Be vigilant about detecting and reporting suspicious or fraudulent activity on social media. Coordinate with internal teams to mitigate risks and protect our users. Listening & Trends: Monitor conversations, trends, and sentiment across platforms to identify new engagement opportunities and spot early signals of potential problems. Getting Things Done: Beyond the scope of work and priorities, it is in the DNA of our company to do whatever it takes to win. What you'll need Fluency in English, Spanish and Portuguese is a must At least 1 year of experience in Social Media / Community Management – preferably in tech, fintech, or consumer startups Creativity, empathy, and cultural awareness (especially across LatAm) – you understand how to resonate with varied audiences, and can handle sensitive conversations with professionalism and empathy A bias toward action: You’re resourceful, proactive, and comfortable working independently You will need to be based in one of our LatAm locations - São Paulo, Bogota or Buenos Aires. Benefits Competitive salary Discretionary monthly performance cash bonus Latest technology to work with Strong team that will help you improve your skills About Us At DolarApp we strive to change the way hundreds of millions of people in Latin America approach their everyday finances We are a product-oriented company: do not expect to be working on legacy products but building world-class financial products from the ground up We’ve hired some of the most talented people out there who have done it before – and we want you to join them Originally posted on Himalayas