Slack Admin – Amazon Store

Akkodis is seeking a Slack Administration Analyst for a 6-Month Contract position with a client located in Los Angeles, CA (Remote).Pay Range: $50- $65/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.Responsibilities:Support an Enterprise Slack environment with close to 10,000 active users, 40 workspaces and thousands of channels.Resolve elevated support requests.Identify and document new support categories so they can then be implemented in our self-service portal.Identify and document opportunities to automate support requests.Identify and document opportunities to shift support request categories to our help desk.Participate in the resolution of production incidents and time-sensitive requests.Work on sensitive requests with the highest level of confidentiality and privacy.Author and maintain documentation for operational processes, policies and runbooks.Required Qualifications:5+ years’ experience with Slack administration in a large Enterprise Grid environment (at the scale of several thousands of users).Advanced proficiency with Slack user roles and permissions.Advanced proficiency with Slack Connect.Disciplined and autonomous, comfortable context switching and adapting often as priorities change.Excellent English language skills: you are a comfortable public speaker and are used to writing in-depth application how-tos, documenting standard operating procedures, and producing user-facing documentation.Desired Qualifications:Experience with Agile Methodologies such as Kanban, comfortable working in iterative methodologies.Experience with Work Management platforms such as Jira, Airtable and Trello.Experience with IT Service Management platforms such as ServiceNow and Jira Service Management.Experience with Knowledge Management platforms such as Google Workspaces and Notion.Bachelor's degree in Computer Science or equivalent work experience.If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, please contact Amit Kumar Singh at [email protected] Opportunity Employer/Veterans/DisabledBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:· The California Fair Chance Act· Los Angeles City Fair Chance Ordinance· Los Angeles County Fair Chance Ordinance for Employers· San Francisco Fair Chance Ordinance