ServiceNow Virtual Agent Developer – Team Lead

Welcome to Ford Motor, where innovation and excellence drive our success. We are currently seeking a highly skilled and motivated ServiceNow Virtual Agent Developer – Team Lead to join our dynamic team. In this role, you will have the opportunity to lead a team of developers in designing and implementing cutting-edge solutions using the ServiceNow Virtual Agent platform. As a key member of our team, you will play a crucial role in driving Ford Motor's digital transformation by creating personalized and efficient virtual agent experiences for our customers. If you are a driven and experienced developer with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Lead a team of developers in the design and implementation of cutting-edge solutions using the ServiceNow Virtual Agent platform. Collaborate with cross-functional teams to assess business needs and translate them into virtual agent solutions. Develop and maintain a deep understanding of the ServiceNow Virtual Agent platform and its capabilities. Ensure timely delivery of high-quality virtual agent experiences that align with Ford Motor's standards and objectives. Mentor and train team members on the ServiceNow Virtual Agent platform and best practices for developing virtual agent solutions. Continuously monitor and analyze virtual agent performance and make recommendations for improvement. Stay up-to-date with industry trends and advancements in virtual agent technology to drive innovation within the team. Communicate with stakeholders and provide regular updates on project status, including risks and issues. Conduct regular performance evaluations for team members and provide constructive feedback for their professional growth. Collaborate with other team leads and managers to identify opportunities for process improvement and implement best practices. Ford Motor is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.