**Senior Customer Success Manager – Driving Growth and Adoption for Enterprise Clients at blithequark**

Are you a seasoned Customer Success professional with a passion for driving growth and adoption for Enterprise clients? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark as a Senior Customer Success Manager, where you'll play a critical role in helping our clients achieve their business outcomes and maximize value from our innovative solutions. **About blithequark** blithequark is a leading provider of cutting-edge solutions that empower businesses to succeed in today's fast-paced, ever-changing landscape. Our team of innovators, strategists, and problem-solvers is dedicated to delivering exceptional value to our clients through our products, services, and expertise. As a Senior Customer Success Manager at blithequark, you'll be part of a dynamic team that values creativity, resourcefulness, and a solutions-oriented mindset. **Your Mission** As a Senior Customer Success Manager, you'll be responsible for managing a portfolio of high-value, Enterprise accounts in the AMER region. Your focus will be on driving adoption, building stakeholder relationships, and serving as a trusted advisor to maximize value from blithequark's solutions. You'll collaborate cross-functionally with our sales, product, and consulting teams to ensure our clients achieve their business outcomes and contribute valuable insights to our product development and sales strategies. **What You'll Do** As a Senior Customer Success Manager at blithequark, your key responsibilities will include: * Overseeing a portfolio of ±15 customers and owning the full customer lifecycle, proactively driving adoption, retention, and expansion. * Being a blithequark expert and spotting opportunities to run enablement in order to drive utilization and adoption. * Uncovering and cultivating meaningful executive relationships across multiple business units by leveraging your expertise as a strategic partner. * Monitoring customer health scores, trending data, and triggers and using your account knowledge to identify risk and create mitigation plans. * Keeping account information up to date and organized, ensuring accurate reporting of CS engagements in Gainsight. * Advocating for your customers internally by sharing success stories and feedback. * Conducting discovery sessions to uncover business goals, sponsors, success metrics, use cases, and impact. * Working closely with your Sales counterparts on account strategy to ensure renewal and identify growth opportunities. * Being innovative, collaborative, and agile in your approach, bringing a unique point of view on how to best tackle your book of business. **What You'll Bring** To succeed as a Senior Customer Success Manager at blithequark, you'll need to bring the following skills and qualifications: * 5+ years of Customer Success experience with Enterprise SaaS customers; experience driving outcomes for a portfolio (often 10–25 accounts). * Strong discovery, consultative, and relationship-building skills; ability to interact with executive stakeholders and champion customer initiatives. * Comfort using AI tools to enhance workflows, efficiency, or decision-making. * Experience with collaboration tools and a working understanding of design thinking, agile, or consulting/project management methods preferred. * Analytical and data-driven mindset; comfortable interpreting usage data to drive action. * Strong communication and presentation skills, including comfort with executive-level audiences. * Highly proactive, organized, and a team player able to thrive in a dynamic, fast-paced environment. * Familiarity with Gainsight is a plus. * Based in the U.S. or Canada region and willing to travel up to 15%. **What We Offer** As a Senior Customer Success Manager at blithequark, you'll enjoy a competitive compensation package, including: * Base salary + variable pay ranging from $130,000 - $150,000 + benefits. * Opportunities for career growth and professional development in a dynamic, innovative environment. * Collaborative, agile work environment with a team of passionate, driven professionals. * Comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off. * Access to cutting-edge technology and tools to enhance your skills and productivity. * Recognition and rewards for outstanding performance and contributions to the team. **Equal Opportunity** blithequark is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. If you require reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation. **How to Apply** If you're a motivated, results-driven Customer Success professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!