[Remote] Scrum Master - Voice Services/ Contact Center

Note: The job is a remote job and is open to candidates in USA. Dice is the leading career destination for tech experts at every stage of their careers, and they are seeking a Scrum Master for the Voice Services program at The Brixton Group. The role involves serving as a strategic project driver and servant leader for the Scrum Team, balancing operational priorities while maintaining Agile discipline and delivery momentum. Responsibilities • Lead Pre-PI Planning Activities: Coordinate feature development in Easy Agile, Jira, and Aha; facilitate capacity planning; and document/manage dependencies through documentation and meetings. • Drive PI planning Execution: Support teams in drafting stories and PI objectives, aligning stories to sprints, and managing 15-20 projects per PI (per team) • Facilitate Scrum and ART Ceremonies: Lead Sprint Planning, Daily Stand-ups, Sprint Refinement, ART Sync, Mini ART Sync and other one-off meetings. • Support and collaborate with the Product Owner regarding backlog refinement and prioritization. • Monitor and Communicate Team Progress: Use Agile metrics such as velocity in Jira to track progress and provide visibility. • Report progress on PI objectives and features including % completed, blockers, defects, vendor issues, and other relevant updates. • Manage operational Workload: Ensure a 20-30% buffer each sprint for support and operational tasks. • Identify and remove impediments to team progress. Skills • Solid understanding of the work being delivered and a proactive approach to guiding it through its completion. • The Scrum Master / Program Manager must balance these priorities while maintaining Agile discipline and delivery momentum. • Lead Pre-PI Planning Activities: Coordinate feature development in Easy Agile, Jira, and Aha; facilitate capacity planning; and document/manage dependencies through documentation and meetings. • Drive PI planning Execution: Support teams in drafting stories and PI objectives, aligning stories to sprints, and managing 15-20 projects per PI (per team) • Facilitate Scrum and ART Ceremonies: Lead Sprint Planning, Daily Stand-ups, Sprint Refinement, ART Sync, Mini ART Sync and other one-off meetings. • Support and collaborate with the Product Owner regarding backlog refinement and prioritization. • Monitor and Communicate Team Progress: Use Agile metrics such as velocity in Jira to track progress and provide visibility. • Report progress on PI objectives and features including % completed, blockers, defects, vendor issues, and other relevant updates. • Manage operational Workload: Ensure a 20-30% buffer each sprint for support and operational tasks. • Identify and remove impediments to team progress. Company Overview • Welcome to Jobs via Dice, the go-to destination for discovering the tech jobs you want. It was founded in undefined, and is headquartered in , with a workforce of 0-1 employees. Its website is Apply tot his job