[Remote] Patient Account Specialist- Customer Support

Note: The job is a remote job and is open to candidates in USA. Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. They are seeking a Remote Patient Account Specialist to assist patients with billing and insurance inquiries while providing excellent customer service in a high-volume call center environment. Responsibilities Answer inbound patient calls in a high-volume call center environment, providing assistance billing questions Escalate unresolved issues to the Accounts Receivable (AR) team Process payments and set up payment plans Communicate effectively to resolve billing concerns Build rapport by being courteous and friendly Maintain professional and respectful relationships, representing the Business Office, clinic, and physician in a positive light Refer complex or difficult calls/situations to the team lead or manager Other duties and projects as assigned Skills High School diploma or equivalent experience Ability to manage multiple priorities in a fast-paced environment while maintaining discretion and professionalism Exceptional communication skills, including oral, written and presentations abilities Strong active Listening, attention to detail, and capacity to multitask effectively Proven ability to identify and resolve problems in a timely manner Self-motivated with the ability to stay on task and participate in routine check-ins Must have a quiet, distraction-free workspace that meets HIPAA compliant standards Proficiency in Microsoft Office Suite or similar software applications High-volume call center experience and/or medical billing experience Healthcare industry experience Benefits Annual paid Charity Day to give back to a cause meaningful to you 100% employer paid medical health insurance premium option available Dental and Vision insurance 401(k) with company match Generous PTO and paid holidays Supportive team and leadership invested in your success Company Overview Upstream Rehabilitation is an outpatient physical therapy provider. It was founded in 2004, and is headquartered in Birmingham, Alabama, USA, with a workforce of 5001-10000 employees. Its website is