[Remote] Mi Academy Program Manager - Mission Increase

Note: The job is a remote job and is open to candidates in USA. Christian Career Center is seeking a Mi Academy Program Manager to oversee the operational aspects of their online learning platform. This role focuses on managing the learner experience, technical platform administration, and program optimization to support ministry leaders in their professional growth. Responsibilities • Build and configure courses in LearnWorlds LMS from existing curriculum materials • Guide new users through registration, orientation, and platform navigation • Moderate discussion forums and facilitate meaningful peer-to-peer learning • Respond to learner questions, technical issues, and support requests with excellence • Create and manage automated email sequences that keep learners engaged and progressing • Coordinate with Area Directors on learner progress, needs, and success stories • Administer LearnWorlds platform, including user management, course configuration, and integrations • Maintain integrations with tools like chatbots, resource libraries, Zoom, and other learning technologies • Build and manage organized libraries for courses, resources, webinars, and downloadable materials • Monitor platform performance and troubleshoot technical issues • Implement platform improvements and new features as Mi Academy evolves • Analyze user activity data to identify learning barriers, drop-off points, and opportunities for improvement • Generate reports on enrollment, completion rates, user engagement, and program effectiveness • Collaborate with the Marketing & Communications team to promote Mi Academy and grow our user base • Partner with the Training & Curriculum team to implement course updates and ensure alignment with Mi's methodology • Recommend and implement process improvements to enhance the learner experience • Stay current on e-learning best practices and bring innovative ideas to the team Skills • 3–5 years in roles involving online learning, program management, or digital community management • LMS administration experience (LearnWorlds experience not required, but LMS platform experience preferred) • Nonprofit ministry experience—understanding how Christian nonprofits operate, their challenges, and their culture • Customer service excellence—genuinely enjoy helping people succeed and solving problems • Content management—experience organizing, structuring, and maintaining digital content libraries • Virtual community facilitation—know how to foster engagement, encourage participation, and create belonging online • Strong proficiency with web-based platforms and learning management systems • Comfortable learning new software tools quickly • Basic troubleshooting abilities for common technical issues • Experience with automation tools, integrations, and workflow optimization • Data analysis skills—able to extract insights from platform analytics • Vibrant Christian faith—actively growing in one's relationship with Christ and believe in Mission Increase's calling to foster generosity and grow healthy ministries. All employees must sign a statement of faith annually • Learner-centered mindset—genuinely care about ministry leaders' success and celebrate their progress • Detail-oriented—nothing falls through the cracks on your watch • Proactive problem-solver—anticipates the needs and address issues before they become problems • Excellent communicator—clear, encouraging, and responsive in written and verbal communication • Self-directed—works independently with minimal supervision while knowing when to collaborate • Adaptable—thrives in a growing program where priorities shift and new challenges emerge • Passion for transformational learning—believes online education can create genuine life and ministry change • Adult learning principles and instructional design concepts • Marketing automation and email campaign management • Forum moderation or online community management • Website management or content management systems • Project management for digital initiatives • Bachelor's degree preferred; however, equivalent practical experience will be strongly considered Benefits • HSA eligible health plan • PPO health plan • Dental • Vision • Life • Disability • 401K with company match after 1 year of employment • 2 weeks of vacation • 12 paid holidays • Voluntary supplemental benefits offered through Principal Company Overview • The Christian Career Center is a "one-stop" career center designed to help you reach your career potential. It was founded in 1997, and is headquartered in Riverside, CA, US, with a workforce of 2-10 employees. Its website is Apply tot his job