[Remote] Insurance Customer Support Associate - Remote USA

Note: The job is a remote job and is open to candidates in USA. TTEC is a company dedicated to creating exceptional customer experiences. As an Insurance Customer Support Associate, you will work remotely to educate and support external brokers regarding healthcare insurance, while resolving any related issues and providing concierge-level support. Responsibilities • Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business. • Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance. • Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets. Skills • 1 year or more of customer service experience • High school diploma or equivalent • Recognize and solve problems of mid-to-high level customer service issues • Computer experience • High speed internet (> 15 mbps) • While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) • Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in Benefits • PTO • Tuition reimbursement • Health and wellness incentives Company Overview • TTEC is one of the technology and services innovators that provides end-to-end, digital CX solutions. It was founded in 1982, and is headquartered in Englewood, Colorado, USA, with a workforce of 10001+ employees. Its website is http://www.ttec.com/.