[Remote] Customer Support Technician (2026)

Note: The job is a remote job and is open to candidates in USA. SkySlope is a leading company in the Real Estate software space, providing support to a vast network of users. As a Customer Support Technician, you will be responsible for delivering exceptional customer service and technical support to real estate agents and brokers, ensuring their issues are resolved efficiently and effectively. Responsibilities Responding and resolving customer support tickets that come in via emails, live chats, and phone calls in a timely and professional manner, while building customer rapport Contributing to the efficiency of the software support department, while also supporting their team members Be a subject matter expert on the SkySlope platform and confidently resolve issues customers are having Troubleshooting technical issues and maintaining strong communication with the customer throughout the process Identifying, testing, and escalating websites issues to QA as necessary Using down-time when there are no open or incoming tickets to complete File Recs from the service queue, or completing other tasks assigned by Department Leadership or Management Maintaining a fluctuating volume of incoming tickets/supporting other team members as volume varies Skills Experience providing a high level of customer service, preferably in a technology environment or call center Experience multi-tasking multiple responsibilities Experience with both Microsoft and Mac platforms Experience using a variety of different web browsers Ability to type 40+ WPM Excellent written and verbal communication skills Excellent teamwork skills Benefits Medical Insurance Dental Insurance Vision Insurance Basic Life and AD&D Insurance (with additional Voluntary Plans available) Voluntary Short & Long Term Disability Insurance Plans Voluntary Accident insurance Voluntary Hospital Indemnity Voluntary Critical Illness Flexible Spending Account Health Savings Account (HSA) 401(k) Plan Employee Stock Purchase Plan Paid Time Off (PTO) 16 Paid Holidays Bereavement Leave Discounts through Fidelity Pet Insurance through Nationwide Paid Parental Leave Dayforce Wallet Waldorf University discounts and perks Child Literacy Assistance Program discount $1,000 Employee Referral bonuses Company Overview SkySlope is the industry-leading digital transaction management platform for real estate professionals. It was founded in 2011, and is headquartered in Sacramento, California, USA, with a workforce of 201-500 employees. Its website is