[Remote] Customer Support Expert

Note: The job is a remote job and is open to candidates in USA. GlossGenius is building an ecosystem enabling entrepreneurs to succeed, and they are seeking a Customer Support Expert to support customers throughout their journey. In this role, you will provide personalized support, build product knowledge, and foster strong relationships with customers through various communication channels. Responsibilities Deliver best-in-class, personalized support to meet our high standards for customer satisfaction Work with customers to understand their goals and address their challenges through effective ticket responses Master your understanding of the GlossGenius product by answering support tickets primarily via phone and text Work with a dynamic team to achieve team company goals such as customer acquisition and retention Engage with the team to identify areas of opportunity to improve resources: macros, help center, etc Skills 1+ year work experience in a customer-facing role, SaaS preferred Proven record of driving customer satisfaction and meeting or exceeding performance standards Excellent written and verbal communication skills, with an ability to adapt to various communication styles A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment Benefits Competitive health & dental insurance options, with premiums partially covered by GG Fertility and adoption benefits via Carrot and Kindbody Generous, fully-paid parental leave policy 401k benefit - employees are eligible to contribute starting day 1 of employment Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses Pre-tax commuter benefits Dependent Care FSA Home office stipend Team Bonding opportunities - annual company retreat for entire team, plus virtual events throughout the year Company Overview GlossGenius is a vertical SaaS platform for small business owners across the salon and studio space. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is Company H1B Sponsorship GlossGenius has a track record of offering H1B sponsorships, with 5 in 2025, 2 in 2024, 4 in 2023. Please note that this does not guarantee sponsorship for this specific role.