[Remote] Customer Success Representative

Note: The job is a remote job and is open to candidates in USA. Smarsh is a company that empowers its customers to manage risk in digital communications. They are seeking a motivated entry-level Customer Success Representative to build relationships, promote product adoption, and address customer needs to drive success and loyalty. Responsibilities Respond to inbound customer calls in a prompt manner Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution to solve the problem Analyze customer contract, invoices, or billing related issues to identify necessary action to address client need Track activity in Salesforce and accurately logs outcomes of customer discussions Process customer account or billing adjustments Consistently meet or exceed time to resolution targets Partner with other internal teams to ensure client’s needs and resolution with escalated issues are being met Skills 1+ years' experience with customer service, customer success, or inside sales preferably for the financial industry or similar highly regulated industry Self-motivation with a proven ability to perform well under pressure to meet goals and deadlines Excellent communication, listening, influencing, and training skills High-reaching, tenacious and results driven Validated ability to work both independently and in a group environment Excellent organization, documentation, and time management skills Experience using Salesforce or equivalent CRM solution is a plus Company Overview Smarsh manage the risk and see the value in their communications data. It was founded in 2001, and is headquartered in Portland, Oregon, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Smarsh has a track record of offering H1B sponsorships, with 16 in 2025, 5 in 2024, 12 in 2023, 22 in 2022, 2 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.