[Remote] Customer Service Representative (Bilingual)-9am-5:30pm EST **REMOTE POSITION**

Note: The job is a remote job and is open to candidates in USA. Vontier is a global industrial technology company, and they are seeking a Bilingual Customer Service Representative to support their franchised distributors and customers. The role involves assisting with automotive tool selection, handling inbound calls, providing technical support, and performing suggestive selling. Responsibilities Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering Handle all inbound calls from our internal and external sources. This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers Provide features and benefits to our franchised distributors on our commissioned daily sale items Perform suggestive selling of Matco product line through programs such as deep discounts, close-out items, and volume buy in conjunction to meeting individual and departmental sales goal initiatives Input orders utilizing internal ordering software systems Work cross-functionally with subject matter experts to resolve open questions Other responsibilities as assigned Skills High school diploma or GED equivalent Must be able to work 9am-5:30pm EST Monday-Friday Bilingual - must be fluent in Spanish (interpret/document) 1+ years of call center experience or equivalent experience in dealing with customers Suggestive sales experience ASE certification, automotive experience, tool experience, or related trade school degree a plus On the job experience working with general automotive mechanics a plus Basic use of PC and keyboard Effective verbal and written communication skills - must be able to fluently speak Spanish Ability to interpret customer issues and translate issues into resolution while maintaining a positive attitude Ability to empathize with customer concerns while maintaining a professional demeanor Ability to learn quickly on the job Ability to multi-task in a fast-paced office environment Ability to answer calls as a primary function of the position Ability to perform suggestive sales Benefits Annual bonuses/incentives (depending on position) Immediate Company Benefits (medical, Dental, Vision, Life, Etc.) 401k with company match 401k defined contribution after 1 year of service High level of employee engagement Walking path Dress for your day - every day casual/jeans Employee discounts 15 days vacation + 3 floating holidays + 10 paid holidays Paid maternity & paternity leave Tuition reimbursement Student loan payment assistance Hybrid work environment (2 days remote) for onsite roles Annual Day of Caring for employees to volunteer Discounts on tools Annual team building events Company Overview Vontier is a global company focused on transportation and mobility. It was founded in 2020, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 5001-10000 employees. Its website is