[Remote] Customer Account Manager

Note: The job is a remote job and is open to candidates in USA. Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. The Customer Account Manager is responsible for developing and maintaining existing customer relationships, engaging in day-to-day account management, and ensuring customer satisfaction to drive subscription renewals. Responsibilities Maintain account retention while providing exceptional customer service and developing client relationships Identify and close new opportunities within existing customer base Create and execute on a territory plan to drive customer retention and upsell opportunities Coordinate with business users and procurement to ensure timely renewals Update and maintain Sales database as appropriate Generates trusted relationships with customers Ability to manage multiple systems and administration at once Skills 1-2 years of experience Experience of interacting with customers and internal stakeholders Strong leadership, teamwork, communication & cross-group collaboration skills Must be able to proactively drive account retention with minimal oversight from management Must be able to proactively identify expansion opportunities, create and execute new business opportunities campaigns Can explain/present solutions in the context of the business requirement Can identify expansion opportunities when speaking to a customer Incredibly detail oriented, ability to manage multiple/conflicting priorities Ability to perform in a fast paced environment MS Office knowledge including Word, Excel, and PowerPoint Experience with Salesforce.com and other CRM tools Benefits Competitive healthcare coverage Wellness programs Take it when you need it time off Parental leave Recognition programs And much more! Company Overview Acquia specializes in providing cloud-based digital experience management solutions. It was founded in 2007, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Acquia has a track record of offering H1B sponsorships, with 1 in 2025, 8 in 2023, 6 in 2022, 2 in 2021, 22 in 2020. Please note that this does not guarantee sponsorship for this specific role.