[Remote] Bilingual (Spanish/English) Content Design Lead

Note: The job is a remote job and is open to candidates in USA. The New Jersey State Office of Innovation is looking for a diverse and experienced Bilingual Content Design Lead to support their Resident Experience Initiative. The role focuses on improving access to government services for Spanish-speaking residents by driving the production and strategy of plain-language content in both Spanish and English. Responsibilities • Deliver accessible, plain-language information about resident services to New Jerseyans. • Guide product teams in creating high-quality content in both English and Spanish, setting the standard for developing multilingual user interfaces. • Write and edit content in English and native Spanish about resident services, application processes, and requirements, ensuring accessibility and engagement across multiple channels and platforms. • Develop and maintain plain-language guidelines and other content guides, in Spanish and English, for product teams to ensure a consistent product experience and intuitive informational text. • Maintain and enhance processes, including large-scale content creation and strategy, while developing workflows that integrate technical tools, such as Translation Management Systems (TMS), to scale language access efforts. • Leverage SEO, social, analytics, and user testing to inform the content development. • Contribute to creating equitable experiences, where language and cultural considerations are vital factors in the product making process. • Partner with designers and other product team members to advise them as they plan, recruit for, and execute user research in Spanish and English throughout a project, including translation during interviews or onsite shadowing. • Support and collaborate with state agency partners to identify their ideal content/language access processes, including writing, teaching best practices, and developing workflow and strategy trainings. Skills • Bilingual (Spanish/English) • At least 5 years of content design experience • Deliver accessible, plain-language information about resident services to New Jerseyans • Guide product teams in creating high-quality content in both English and Spanish • Write and edit content in English and native Spanish about resident services, application processes, and requirements • Develop and maintain plain-language guidelines and other content guides, in Spanish and English • Maintain and enhance processes, including large-scale content creation and strategy • Leverage SEO, social, analytics, and user testing to inform the content development • Contribute to creating equitable experiences, where language and cultural considerations are vital factors • Partner with designers and other product team members to advise them as they plan, recruit for, and execute user research in Spanish and English • Support and collaborate with state agency partners to identify their ideal content/language access processes • 5+ years of relevant experience, along with a commitment to public service and impact • Experience in translating and managing Spanish content with careful consideration of diverse cultures and dialects • Demonstrated success in simplifying complex plain language in English and Spanish for user-friendly content and UX writing • Demonstrated familiarity with trauma-informed research practices and principles of accessibility and equity • Successful experience with leading and mentoring teams on content development and language access activities • Familiarity with content and translation management systems for developing and sustaining content • Experience in using modern, iterative, user-centered, continuous delivery methodologies • Experience collaborating closely with stakeholders across government to gather input and ensure content accuracy • Proven ability to conduct user interviews and surveys, as well as leverage data and analytics to inform content and cultural nuances in translations • Experience with optimizing content for search indexing for both public web search and internal site search • Interest in exploring generative AI • Writing samples demonstrating UX writing, informational or marketing materials, with proficiency in both Spanish and English Benefits • Medical • Dental • Vision • Paid leave • Competitive retirement plan options • Other optional fringe benefits Company Overview • We're creating a more innovative state for the people of New Jersey. It was founded in 2018, and is headquartered in Newark, NJ, US, with a workforce of 11-50 employees. Its website is https://innovation.nj.gov.