Radiology Scheduling Coordinator, Remote in Vidalia, GA
About the position Responsibilities • Thoroughly completes the insurance verification process to ensure the accuracy of insurance information. • Obtains insurance authorizations, referral, and treatment consults as needed for all scheduled patients prior to receiving services. • Coordinates peer-to-peer reviews as needed between the physician and the insurance company. • Obtains benefit coverage from insurance companies and accurately enters information into the appropriate computer system. • Obtains diagnosis information and/or CPT code from the physician/office or the outpatient department, as necessary for completing the insurance authorization process. • Maintains proficiency in the various systems utilized during insurance verification and authorization process including various on-line payor eligibility programs. • Monitors appropriate work lists to ensure timely insurance verification processing. • Maintains documentation necessary for compliance with state, federal, and other regulatory agency requirements. • Makes outbound and receives inbound calls to schedule patients for imaging services at an HCA facility. • Schedules and documents notes in hospital and Centauri's operating system. • Provides patient prep instructions for the services scheduled. • Works with hospital staff to ensure patients are scheduled timely, appropriately and receive the upmost customer service. • Monitors and manages the e-mail inbox or fax machine for assigned practices throughout the day. • Works any requests e-mailed or faxes received. • Checks and responds to voicemails. • Creates, maintains and monitors log of patients and procedures scheduled for assigned physician practices. • Effectively communicates operational activities and issues with co-workers, Supervisor, and Manager. • Interfaces courteously and effectively with internal and external customers. • Identifies and recommends process improvements for the Schedule+ Program. • Performs other duties as assigned by the Patient Access Management Team. Requirements • Excellent customer service or client relations experience; office or hospital environment. • High volume call center experience preferred. • High school diploma or equivalent GED required. • Associates degree in a related field or a minimum of two years in patient scheduling, registration and/or healthcare billing. • Strong Literacy (grammar, spelling, math). • Strong Microsoft Products, word, excel, outlook, windows. Benefits • Generous paid time off. • Matching 401(k) program. • Tuition reimbursement. • Annual salary reviews. • Comprehensive health plan. • Opportunity to participate in volunteer activities on company time. • Development opportunities. • Bonus eligible in accordance with the terms of the Company's plan. Apply tot his job