Onboarding Manager

Flowhub is the full retail ecosystem for cannabis. We power the nation’s most successful dispensaries with everything they need to run, grow, and scale — from point-of-sale and payments to ecommerce, marketing tools, analytics, and an open API. Our product suite — Flowhub Maui, Flowhub Pay, Greet®, Stash®, and View® — plus our ecommerce and marketing capabilities, helps retailers stay compliant, streamline operations, reach new customers, and maximize profitability. With Flowhub, dispensaries don’t just keep up — they get ahead.r Flowhub is not a “clock in, clock out” company. We’re a team of A players: driven, accountable, low-ego, and relentlessly focused on customer success. We challenge assumptions, hold ourselves and each other to the highest standards, and we win together. If you’re looking for a place to coast, you won’t last here. If you want to grow faster than you thought possible, read on. The Role We’re hiring an Onboarding Manager to lead dispensaries through the most critical stage of their Flowhub journey: implementation. First impressions matter, and how retailers adopt Flowhub determines the long-term success of the partnership. This role is part project manager, part teacher, and part builder. You’ll guide dispensaries through setup, migrate their data, deliver tailored training, and get them live on Flowhub. Along the way, you’ll refine our onboarding playbook, improve processes, and bring the customer voice back to Product and Engineering. What You’ll Do Engage customers. Build trust from day one with clear, consistent, and confident communication. Educate and train. Translate best practices into workflows, delivering training that makes teams competent and confident using Flowhub. Lead implementations. Scope, coordinate, and manage projects that take dispensaries live across multiple locations. Drive progression. Own the onboarding pipeline and keep customers moving through milestones on schedule. Migrate and standardize data. Ensure accurate and efficient migration from legacy systems into Flowhub. Audit proactively. Review accounts during implementation to catch gaps before they become issues. Optimize continuously. Refine onboarding processes in response to product updates, customer insights, and internal learnings. Close the loop. Capture and escalate field insights to Product, Support, and Engineering. About You 3+ years of SaaS onboarding or implementation experience Salesforce CRM expertise; advanced Excel/Google Sheets skills Minimum 3 years in a customer-facing role (support, training, consulting, or similar) Strong project management, organization, and time-to-value delivery skills Exceptional written and verbal communication — you’re clear, concise, and direct Builder’s mindset: process improver, optimizer, and self-starter who thrives in ambiguity Familiarity with cannabis retail workflows (a plus, not required) Genuine passion for technology and the cannabis industry Why You’ll Love Flowhub Mission-driven impact: You’ll help dispensaries thrive in one of the fastest-growing industries. High-performance culture: Work alongside A players who push you to be your best. No bureaucracy, no politics: Just results, accountability, and teamwork. Compensation and growth: Competitive salary based on skills, experience, and location, plus benefits including medical, dental, vision, life & disability insurance, 401(k), unlimited PTO, paid holidays, and more. ⚡ Join Flowhub if you want to do the best work of your career, with people who expect nothing less. This role is open to anyone within the United States, except candidates in CA, NY, OR or WA , with compensation that aligns with your location. Starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance, a 401(k) retirement plan, paid holidays, unlimited paid time off, and other benefits. Base Salary $60,000 - $75,000 + Equity