Nurse Navigator - Remote/Hybrid (West Coast PST or MST)
About the position Responsibilities • Participate in one-on-one communications with patients and their caregivers • Provide direct educational training and support to patients and caregivers about prescribed medication • Manage patient cases across regions as coverage and volume requires • Communicate insurance coverage updates and findings to the patient and/or caregiver • Review and educate the patients and/or caregivers on financial assistance programs that they may be eligible for • Coordinate logistical support for patient to receive therapy and manage their disease • Collaborate with Home Office, HUB Case Coordinators, and Field based teams • Collaborate with Reimbursement Manager teams to troubleshoot and resolve reimbursement-related issues • Engage with patients and provider to ensure appropriate support is being given on an individualized basis • Provide patient-focused education to empower patients to advocate on their behalf • Develop relationships and manage multiple and complex challenges that patients and caregivers are facing • Ensure compliance with relevant industry laws and company policies • Participate in and complete required pharmacovigilance training • Comply with all relevant industry laws and company policies Requirements • Current RN License in good standing (Compact licensure a plus but not required) • 5+ years of clinical experience in healthcare, including hospital, home health, pharmaceutical or biotech • 2-5+ years of case management • Must be an excellent communicator and problem-solver • Demonstrated time management skills; planning, and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines • Demonstrated effective presentation skills; ability to motivate others; excellent interpersonal (written and verbal) skills - with demonstrated effectiveness in working cross-functional and independently • Demonstrated ability to develop, follow, and execute plans in an independent environment • Demonstrated ability to build positive relationships both internally & externally effectively • Demonstrated ability to be adaptable to changing work environments and responsibilities • Must be able to thrive in a team environment and willing to contribute at all levels with flexibility and a positive attitude • Fully competent in MS Office (Word, Excel, PowerPoint) Benefits • BCBSL Medical • Delta Dental • EyeMed Vision • 401k • Accident & Critical Illness • Life Insurance • PTO, Holiday Pay, and Floating Holidays • Tuition Reimbursement