Ministry Success Manager: Catholic – ACS Technologies – Florence, SC

Job title: Ministry Success Manager: Catholic Company: ACS Technologies Job description: Since 1978, ACS Technologies (“ACST”) has served the faith-based community, building software to help ministries lead with less stress and more accuracy. ACST enables churches to handle every vital area of their ministry from finances to relationships. We're now the leader in the industry but we've got more work to do, and we need the right talent on board to help with our mission of serving churches with tomorrow's technology. Job Summary Ministry Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the products and services they receive and to improve upon areas of dissatisfaction. As a Ministry Success Manager: Catholic Denomination, you'll oversee strategic, proactive account management and customer operations and help develop practices to ensure ACS Technologies' (ACST) ability to serve our Catholic customers at scale. You will be part of a team of professionals striving to drive customer success, increase the use of our solutions, help customers find value in their subscriptions, and ensure customer retention. This position requires a driven and talented professional with strong proactive outreach capabilities, a collaborative work ethic, a self-starter with solid problem-solving skills, and a positive and professional demeanor. What You'll Do: • Proactively work to help customers to define the key elements of a custom success plan, which will enable them to realize increasing value in the solutions they use • Develop a relationship with Diocese and Parishes to drive adoption and institutionalize ACST solutions into their workflows and processes. • Establish a rhythm/cadence of regular touchpoints to establish relationship with ministry partner. • Provide a world-class customer experience and help drive the ongoing engagement strategies and dependencies on our product and services. • Act as the voice of the customer (VOC) to ACST (product, sales, marketing, and product development teams), helping to promote continual improvement. • Report and improve key customer success team metrics, company-wide. • Coordinate with internal stakeholders in supporting customer needs. • Manage escalation and act as the liaison between customer and ACST for product concerns. • Help cultivate customers as references and case studies, and partner with other teams to continually improve their customer experience. • Drive improvement of Net Promoter Score (NPS) for client organizations in your Book of Business (BoB). • Identify cross and upsell opportunities in your BoB for the sales team while maintaining the trusted advisor relationship with customers. • Perform other duties as assigned by the Manager of Ministry Success. What We're Looking For: • Must possess a deep understanding of the Catholic denomination and vocabulary used within the Catholic church. • Experience using Totango or other Customer Success centric platforms is preferred. • Experience using Salesforce or similar Customer Relationship Management platform is preferred. • Experience working in ACST's solutions is a strong plus. Preference is given to Ministry Platform, Parish Data Systems (PDS), and Realm. • Experience assisting large complex customers deploying SaaS solutions. • Project management experience, using tools and communications to manage large projects. • A passion for delivering customer satisfaction. • Excellent analytical, critical thinking, and problem-solving skills. • Proficiency in written and verbal English. • Minimum of 5 years of relevant experience; you've worked to help varying sizes and types of clients successfully meet their ministry objectives. • Demonstrated experience working across teams: including Sales, Support, R&D, Operations, and Marketing. • Experience leading client relationships and building relationships with senior personnel. Why You Want to Work Here: • Outstanding benefits package, including 6% 401(k) match • Free Wellness Clinic staffed by a Nurse Practitioner • A caring, friendly work environment • The opportunity to positively impact ministries We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. PI193896034 Expected salary: Location: Florence, SC Job date: Tue, 11 Oct 2022 04:46:20 GMT Apply for the job now!