Live Chat Operator

We are seeking a Live Chat Operator to join our customer support team (or one of our client’s teams) to deliver real-time, high-quality text-based service to customers. The ideal candidate is responsive, empathetic, tech-savvy, and capable of juggling multiple chat conversations at once while maintaining professionalism. Key Responsibilities • Respond promptly and professionally to inbound customer inquiries via live chat. • Identify customer needs, provide appropriate solutions, or escalate complex issues to relevant teams. • Maintain detailed and accurate records of customer interactions in the CRM or chat system. • Manage multiple concurrent chat sessions efficiently and maintain high standards for response quality and speed. • Proactively engage website visitors (when applicable), initiate chat invitations, and offer assistance. • Gather feedback from customers about recurring issues or friction points and share insights with internal teams to improve processes. • Uphold company policies, tone guidelines, and branding in all customer communications. • Meet or exceed performance metrics (e.g., response time, resolution rate, customer satisfaction). Qualifications • High school diploma or equivalent; additional education is a plus. • Prior experience in customer service, live chat support, or a similar role is preferred but not always required. • Excellent written communication skills, with strong grammar, clarity, and empathy. • Ability to multitask (handle more than one chat), prioritize, and work under pressure. • Familiarity with CRM systems, live chat software, or helpdesk platforms. • Strong problem-solving skills, patience, and a customer-first mindset. • Flexibility to work varied shifts, including evenings or weekends (if needed). Competencies & Skills • Empathy and active listening • High attention to detail • Time management and prioritization • Professionalism in written communication • Adaptability and quick learning • Team-oriented mindset • Proactive engagement Work Environment & Schedule • Full-time or part-time, based on client needs • Remote, hybrid, or on-site (depending on assignment) • Shift flexibility is required (may include evenings or weekends) Apply tot his job