About Us: Transit Technologies serves as the parent company to a diverse network of transportation products and services that, together, cover the entire lifecycle of a vehicle using best-in-class software. An industry leader in the making, Transit Technologies is on a path to becoming a one-stop shop for transit solutions; a full end-to-end provider of revolutionized mobility services.
About the Role
TripMaster has an opening for an Implementation Specialist. This is a great opportunity for someone who wants to work for a high-growth software company with a product that benefits communities throughout the country. Being able to make a positive difference in people’s lives while collaborating with a supportive team is a rare find! The ideal candidate will be skilled in both remote and in-person training in enterprise-class web software packages. They will also be enthusiastic, innovative, adaptable, organized and receptive to feedback. Excellent writing experience in technical instruction is a plus. Business travel is nationwide. It is required and will be approximately 25%. When not traveling, this role is a remote position.
Key Responsibilities
• Deliver exceptional, on-site training and online sessions, including classroom instruction, one-on-one coaching, and webinars
• Develop customer training schedules and coordinate all associated logistics, including set-up of facility, communications with attendees and more
• Work closely with both the clients and CTS Software’s Sales Team to measure satisfaction with current training programs and to sell additional training
• Maintain ongoing communication with support and sales regarding customer status in training, changes in curriculum and training materials, data, and product features and functionality covered within the curriculum.
• Update Finance and the Client Support Specialist as needed.
• Assess training needs of clients, adjust training delivery based on their needs and design surveys to measure training effectiveness
• Assist Technical Support and Sales when not involved with training
• Create/update training resources when required.
• Participate in system testing.
Skills/Requirements
• Associates/Bachelor degree desired
• 1-5 years experience delivering training sessions, in classroom settings, virtual classroom settings and via web-conferencing tools
• Advanced PC literacy and technical experience with web-based systems.
• Experience with troubleshooting and providing technical support.
• Ability to travel up to 25%
• Exceptional communication skills, with the ability to communicate effectively at all levels.
• Proven ability to work independently in a fast-paced environment while managing multiple projects.
• Excellent organizational skills
• Access to a work location conducive to productivity and comfortable with a remote role
Why Join Transit Technologies
If you thrive in fast-paced environments where you can take ownership and see projects through
from start to finish, this role is for you. As an Implementation Specialist, you will be the bridge
between promise and delivery — turning signed agreements into successful system launches and
confident, capable clients.
In this role, you will guide clients through implementation, configuration, and go-live, ensuring a
smooth transition from purchase to full utilization. You’ll translate requirements into practical
system setups, lead training sessions, and serve as a trusted advisor during the critical early stages
of the client relationship.
Client success begins with implementation. Your work will directly influence adoption, retention,
and overall client experience — setting the foundation for long-term partnerships and measurable
results.
At Transit Technologies, we value the ability to build trusted client relationships, drive meaningful
outcomes, and work in ways that build value and long- term company growth. If you’re excited to
join a team focused on defending, delighting, and expanding our base of clients in a mission-driven
environment, we’d love to hear from you.
•At Transit-Technologies, we hire team members who can take initiative and ownership of their role and are dedicated to finding new clients and enhancing the experience of existing ones. Our work is extremely fast paced and never the same from day to day, and our team members appreciate the autonomy to manage their daily workload and contribute to the success of our company. Our sales team members work with amazing software solutions that have a great impact on the transportation industry providing service to their communities every day. Our team members find that the experience they gain helps them grow in their technical expertise and overall sales presentation skills, contributing to their overall professional development.
•Transit-Technologies is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.