What To Expect
The core responsibility of this role is engaging with customers in a consultative approach to influence the purchase of a Tesla product and provide support throughout the complete sales and delivery process. Activities can range from responding to inbound leads, to scheduling test drives, to coordinating delivery, to responding to new needs of the business.
Candidates must be energetic, highly organized, and hard-working team players who are receptive to ongoing coaching. Qualified candidates may have a background in sales or customer service and can thrive in a fast-paced business environment.
What You'll Do
Provide the highest level of verbal and written customer service in a timely and professional manner through phone, SMS, email, and chat
Use top tier organization and time management skills to maintain a high-volume pipeline while achieving both personal and group monthly metrics
Assist clients in preparation for delivery post-order and maintain their enthusiasm to join the brand
Proactively work cross functionally with field partners, delivery, finance, lease returns, and marketing teams to ensure an outstanding customer experience
Act as the main point of contact for current Tesla owners navigating their lease end or trade-in journey to execute on all options including and beyond a new Tesla purchase
Ability to speak persuasively and confidently and able to present technical information in a way that is clear and accessible to a wide range of audiences
Ability to work evening hours, weekends, and holidays in an office environment
What You'll Bring
Experience in sales or customer-facing roles
Ability to speak persuasively and confidently and able to present technical information in a way that is clear and accessible to a wide range of audiences
Positive and energetic with professional and excellent customer service skills with excellent listening, reading, and communication skills
Ability to prioritize effectively and handling shifting priorities while meeting deadlines
Ability to work independently and in a team environment
Ability to work evening hours, weekends, and holidays in an office environment
Proficient with standard corporate productivity tools (Microsoft Outlook and Office, internet navigation)