Senior Operations Manager – Global Fulfillment

Job Description: • Develop the global strategy for where, when, and how to operate fulfillment capabilities as the company enters new international markets • Assess build vs. partner decisions, including use of third-party warehouses, 3PLs, or contract fulfillment providers • Lead the end-to-end execution of new fulfillment operations, including: • Company-owned fulfillment centers (site readiness, process design, staffing, and go-live) • Third-party fulfillment or storage partners (selection, onboarding, operating model definition, and performance management) • Translate strategic plans into clear execution roadmaps with timelines, owners, and success metrics • Ensure new operations launch on time, within budget, and at defined service levels • Design and implement core fulfillment KPIs (e.g., on-time ship, on-time delivery, order cycle time, cost efficiency) • Build reporting mechanisms and operating rhythms to track performance and drive accountability • Use data to identify bottlenecks & prioritize improvements • Diagnose inefficiencies in the current fulfillment operation and develop a clear, prioritized improvement plan • Redesign processes that are manual, fragmented, or outdated to improve throughput, accuracy, and scalability • Drive change management on the ground, working closely with operators and frontline leaders Requirements: • 8–12+ years of experience in strategy, operations, supply chain, logistics, or fulfillment environments • Proven experience launching or scaling physical operations (warehouses, fulfillment centers, manufacturing sites, or similar) • Strong analytical skills with demonstrated experience building and using operational metrics • Background in high-growth or scaling organizations • Comfortable leading complex, ambiguous initiatives with multiple stakeholders • Ability to balance strategic thinking with hands-on execution in fast-moving environments • Global or international operations experience (Nice to Have) • Experience leading facility moves or major operational transitions (Nice to Have) Benefits: • healthcare • dental • mental health support • parental planning resources • retirement savings options • generous paid time off