At arenaflex, we're committed to empowering our customers, colleagues, and communities to progress in incredible ways. As a Senior Manager, Customer Growth Data and Analytics, you'll play a pivotal role in driving business growth by delivering actionable insights that inform customer marketing investments. Join our dynamic team and contribute to shaping the future of arenaflex's Customer Growth portfolio.
**About arenaflex**
arenaflex is a global leader in the financial services industry, dedicated to providing innovative solutions that meet the evolving needs of our customers. With a rich history of innovation and a commitment to excellence, we've built a diverse and inclusive community of colleagues who share our passion for delivering exceptional customer experiences. At arenaflex, you'll have the opportunity to learn and grow in a dynamic environment that values collaboration, creativity, and continuous improvement.
**The US Consumer Services Team: A Hub of Innovation**
The US Consumer Services (USCS) team is responsible for delivering a suite of consumer products, services, and experiences that set the standard for excellence in the industry. From premium and cobrand offerings to cash back and lending portfolios, our team is dedicated to making membership an indisputable competitive advantage. As a Senior Manager, Customer Growth Data and Analytics, you'll be part of a high-performing team that's focused on driving growth, innovation, and customer satisfaction.
**The US Consumer Marketing Organization: A Leader in Customer Acquisition and Retention**
The US Consumer Marketing (USCM) organization is a key growth engine within arenaflex, responsible for prospect acquisition and customer marketing for USCS. Our team is committed to delivering exceptional customer experiences that drive loyalty, retention, and growth. As a Senior Manager, Customer Growth Data and Analytics, you'll work closely with marketers to develop insights that inform customer investment decisions and drive better outcomes from our customer marketing investments.
**Job Responsibilities**
As a Senior Manager, Customer Growth Data and Analytics, you'll be responsible for delivering insights that drive business growth and inform customer marketing investments. Your key responsibilities will include:
* Developing dashboards and reporting products to support marketers and other stakeholders
* Conducting deep dive analysis to identify performance gaps and opportunities
* Performing cohort and profiling analysis to understand performance of different segments and develop strategies to enhance marketing treatments
* Developing frameworks for strategic insights to support customer investment decisions across the portfolio
**Minimum Qualifications**
To succeed in this role, you'll need:
* Deep analytical skills, with the ability to analyze and understand large data sets, synthesize insights, and draw relevant conclusions
* Extreme attention to detail and accuracy, with a strong sense of responsibility and accountability
* Significant marketing analytics experience, with a strong understanding of data from key channels and the ways these are optimized
* Educational and work experience implementing statistical approaches would be helpful
* Strong SQL, Python, Power BI, and Excel skills
* 5+ years of work experience in analyzing data and reporting insights
* Bachelor's Degree Preferred
**Salary and Benefits**
arenaflex offers a competitive salary range of $90,000.00 to $165,000.00 annually, plus bonus and benefits. Depending on factors such as business unit requirements, the nature of the position, cost, and applicable laws, we may provide visa sponsorship for certain positions.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
**Work Environment and Company Culture**
arenaflex is committed to creating a work environment that values diversity, equity, and inclusion. Our Amex Flex enterprise working model provides greater flexibility to colleagues while preserving the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days), or fully virtually.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
**How to Apply**
If you're a motivated and analytical professional looking to drive business growth with data-driven insights, we encourage you to apply for this exciting opportunity. Click the link below to submit your application:
**Join arenaflex and be part of a dynamic team that's shaping the future of customer growth and analytics.**