Join the American Express Team: A Global Leader in Customer Experience
At American Express, we believe that every colleague has the opportunity to contribute to the company's success. We strive to uphold our organization values and deliver the world's best customer experience every day, with integrity, and in an environment where everyone is seen, heard, and feels like they belong. With over 5 million surveys received from clients each year across the Consumer, Business, and Service Provider areas, we are seeking a talented Senior Data Architect to join our team in Costa Rica.
About the Role: Senior Data Architect - Voice of the Customer Solutions
We are looking for a highly skilled Senior Data Architect to lead the transformation and innovation of our end-to-end Voice of the Customer (VoC) strategy. The successful candidate will work closely with product and process owners, subject matter specialists from Qualtrics, and the Agile team in Technology to design and build a robust data model architecture. This role involves collaborating with utility teams to define, structure, and capture business needs, as well as developing information on Voice of the Customer methods to transform data within the Cornerstone large data platform.
Key Responsibilities:
- Assist in the development and preservation of the new Voice of the Customer technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted through Qualtrics.
- Work closely with product and process owners, subject matter specialists from Qualtrics, and the Agile team in Technology to ensure successful project delivery.
- Define, structure, and capture business needs with utility teams to ensure effective solutions.
- Develop information on Voice of the Customer methods and leverage them to outline and transform data within the Cornerstone large data platform.
- Design and build robust data model architecture to support fulfilling statistics processing and standardized metric definitions.
- Enable big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing.
- Provide guidance to enhance competencies to drive efficiency in computing programs using the massive data ecosystem.
- Power consumer tale evaluation & elaboration, design and development of software programs, exploring & building automation tools.
- Proactively select and automate manual obligations to improve quality and efficiency.
- Collaborate with partners from GSN and AET to prioritize, define, enhance, and test data for various use cases as part of the VoC end-to-end strategy.
Essential Qualifications:
- Hands-on experience with Hive/Hadoop, PySpark, Python, Shell scripting languages, development launch management, and troubleshooting understanding for data-driven tasks for at least 3+ years.
- Strong understanding of Agile methodologies and experience working in an Agile environment.
- Excellent collaboration and communication skills, with the ability to work effectively with stakeholders, including dating managers/product owners.
- Strong analytical and problem-solving skills, with the ability to interpret complex data sets and develop actionable insights.
Preferred Qualifications:
- Experience working with Qualtrics and other survey tools.
- Knowledge of data architecture principles and best practices.
- Experience with cloud-based technologies and data platforms.
- Strong understanding of data governance and data quality principles.
What We Offer:
At American Express, we prioritize the well-being and success of our colleagues. We offer a range of benefits and programs to support their holistic well-being, including:
- Competitive base salaries and bonus incentives.
- Support for financial well-being and retirement.
- Flexible working model with hybrid, onsite, or virtual arrangements depending on position and business needs.
- Generous paid parental leave policies (depending on location).
- Free access to international on-site wellness facilities staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and education opportunities.
Why Join American Express?
At American Express, we believe that our colleagues are our greatest asset. We strive to create an inclusive and supportive work environment that encourages collaboration, innovation, and growth. By joining our team, you will have the opportunity to:
- Work with a global leader in customer experience and contribute to the development of innovative solutions.
- Collaborate with a talented team of professionals who share a passion for data architecture and analytics.
- Develop your skills and expertise through training and education opportunities.
- Enjoy a flexible working model that supports work-life balance.
- Be part of a company that prioritizes the well-being and success of its colleagues.
How to Apply:
If you are a motivated and talented Senior Data Architect looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Don't miss this opportunity to join our team and contribute to the success of American Express!
Apply Now