Join arenaflex and Transform How We Listen to Our Customers
Are you ready to be part of something extraordinary? At arenaflex, we believe that every voice matters—and that includes yours. We're looking for a talented Senior Data Architect to join our Customer Listening Team and help revolutionize how we capture, analyze, and act on customer feedback across our global enterprise.
In this role, you'll be at the forefront of innovation, working with cutting-edge big data technologies to build robust analytics infrastructure that processes millions of customer surveys annually. You'll collaborate with cross-functional teams to design and implement scalable data solutions that drive meaningful business insights and enhance customer experience worldwide.
About the Voice of Customer Program
Our Voice of the Customer (VoC) program is a cornerstone of arenaflex's commitment to delivering exceptional customer experiences. With over 5 million surveys received from clients each year across our Consumer, Business, and Service Provider divisions, our team manages a sophisticated end-to-end customer feedback system. This includes designing and programming customer experience surveys translated into more than 40 languages and deployed in over 20 countries globally.
As our Senior Data Architect, you'll play a pivotal role in transforming and innovating this critical program, ensuring that customer voices are not only heard but leveraged to drive strategic decision-making across the organization.
What You'll Do
As a key member of our data engineering team, you will be responsible for designing, building, and maintaining the data architecture that powers our Voice of Customer analytics platform. Your technical expertise will be instrumental in creating scalable solutions that handle massive volumes of customer feedback data.
Key Responsibilities:
- Platform Development: Assist in the development and maintenance of our next-generation Voice of Customer platform, sourced from Cornerstone and integrated with our survey and dashboard infrastructure powered by Qualtrics.
- Business Requirements: Work closely with application teams to define, structure, and capture comprehensive business requirements, translating them into technical specifications.
- Data Architecture: Design and build robust data model architectures that support optimal data processing and standardized metric definitions across the enterprise.
- Big Data Solutions: Enable big data and batch/real-time analytical solutions using transformational technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python to deliver innovative analytics capabilities.
- Quality Assurance: Ensure data quality and accuracy through intensive testing at variable and use case levels, implementing best practices for data validation and reconciliation.
- Performance Optimization: Provide guidance to enhance computational efficiency, optimizing data processing pipelines and reducing latency in analytics delivery.
- Story Development: Lead consumer story analysis and elaboration, design and develop software programs, and create automation tools that streamline data operations.
- Process Automation: Proactively identify and automate manual tasks to improve quality, efficiency, and reduce operational overhead.
- Cross-Functional Collaboration: Partner with teams across the organization to prioritize, define, develop, and test data solutions for various use cases as part of the VoC end-to-end program.
What We're Looking For
We seeking a candidate who thrives in a dynamic, collaborative environment and is passionate about leveraging data to drive business outcomes. The ideal candidate will have a strong technical foundation combined with excellent communication skills and the ability to translate complex technical concepts into actionable business insights.
Essential Qualifications:
- Technical Expertise: Hands-on development experience with Hive/Hadoop, PySpark, Python, and Shell Scripting languages with a minimum of 3+ years in data-driven projects.
- Agile Delivery: Familiarity with Agile methodologies of delivery, with experience working in incremental development environments where solutions are delivered at regular intervals to business stakeholders.
- Collaboration Skills: Proven ability to work effectively with relationship managers and product owners to understand functional requirements and convert them into technical deliverables.
- Data Engineering Fundamentals: Strong understanding of data pipeline architecture, ETL processes, and data modeling principles.
- Problem-Solving: Excellent analytical and troubleshooting skills with the ability to diagnose and resolve complex data issues efficiently.
Preferred Qualifications:
- Experience with Qualtrics or similar survey platforms
- Knowledge of Cornerstone data platforms
- Experience in the financial services industry
- Understanding of customer experience measurement methodologies
- Experience with real-time streaming data processing
- Background in voice of customer programs or customer analytics
Why arenaflex?
At arenaflex, we believe that our greatest asset is our people. We're committed to creating an environment where every colleague feels valued, heard, and empowered to reach their full potential. Our culture is built on integrity, collaboration, and a relentless pursuit of excellence in everything we do.
Work Environment
We offer a flexible working model that adapts to your lifestyle and the requirements of your role. Whether you prefer working from home, in our offices, or a combination of both, we provide the flexibility you need to perform at your best. Our hybrid, onsite, and virtual arrangements ensure you can balance your professional and personal commitments effectively.
Comprehensive Benefits
We invest in our colleagues' holistic well-being, supporting you through every stage of life. Our benefits package includes:
- Competitive Compensation: Attractive base salaries with performance-based bonus incentives that reward your contributions.
- Financial Wellness: Robust retirement savings plans and financial planning support to help you achieve your long-term goals.
- Health & Wellness: Comprehensive health coverage including medical, dental, and vision plans. Free access to international on-site health facilities staffed with qualified medical professionals (location-dependent).
- Mental Health Support: Free and confidential counseling services through our Healthy Minds program, supporting your emotional well-being.
- Family-Friendly Policies: Generous paid parental leave policies (location-dependent) to support you during important life moments.
- Professional Development: Extensive career development and education opportunities, including tuition assistance, certification programs, and internal training resources to help you grow professionally.
- Learning Culture: Access to cutting-edge training and development programs that keep you at the forefront of your field.
Career Growth Opportunities
At arenaflex, your career journey is ours to shape together. We invest heavily in your professional development, offering clear pathways for advancement across technical and leadership tracks. You'll have access to mentorship programs, industry conferences, and hands-on experience with emerging technologies that will accelerate your career growth.
As part of our global organization, you'll have the opportunity to work on challenging projects that make a real impact, collaborate with diverse teams across different regions, and develop expertise in next-generation data technologies. We encourage internal mobility and support colleagues who want to explore new roles and expand their skill sets.
Our Values
Everything we do at arenaflex is guided by our core values:
- Customer Commitment: We obsess over our customers' needs and work tirelessly to deliver exceptional experiences every single day.
- Integrity: We do the right thing, every time, with transparency and honesty in all our interactions.
- Collaboration: We win together as a team, leveraging diverse perspectives and working as one unified organization.
- Inclusion: We create an environment where everyone feels seen, heard, and like they belong.
- Excellence: We strive for the highest standards in everything we do, continuously improving and innovating.
Apply Today
If you're passionate about data architecture, excited by the challenge of building scalable analytics platforms, and want to make a meaningful impact on how a global organization understands and serves its customers, we want to hear from you.
Join arenaflex and let's lead the way together. Be part of a team that's transforming customer experience through data-driven innovation. Your skills, your passion, and your perspective can help us create extraordinary experiences for millions of customers worldwide.
Ready to take the next step in your career? We encourage you to apply and become part of the arenaflex family.