We are seeking a detail-oriented and proactive Senior Accountant - Billing to take ownership of our end-to-end customer billing processes. This role is critical to ensuring accurate invoicing, timely collections, and seamless collaboration across Sales, Customer Success, and Finance teams. The ideal candidate has a strong background in billing and accounts receivable, thrives in a fast-paced environment, and excels at maintaining clear communication with internal stakeholders and customers alike.
This role will be working from home permanently and during U.S. business hours.
Key Responsibilities:
- Own the complete customer billing cycle, including invoice generation, validation, and submission through customer portals.
- Manage customer billing inquiries and resolve billing disputes promptly and professionally.
- Oversee accounts receivable (AR) ageing and drive proactive collections efforts to ensure healthy cash flow.
- Collaborate closely with Sales and Customer Success teams to address billing and collections matters.
- Execute monthly billing cycles, including both subscription and usage-based invoicing.
- Conduct weekly AR ageing reviews and follow up on outstanding invoices as needed.
- Prepare monthly billing and collections metrics for internal reporting and support month-end close processes related to AR and bad debt.
- Independently run scheduled and ad hoc billing runs, including invoices for newly closed deals.
- Communicate directly with customers to manage past due accounts and address questions about invoices.
Requirements
- Proven experience in billing and accounts receivable; experience in a SaaS or recurring revenue business model is highly preferred.
- Familiarity with billing tools such as NetSuite (SuiteBilling and ARM), Salesforce, Celigo, and Excel; NetSuite experience is a plus but not required if you are a quick learner with a strong background in billing systems.
- Strong attention to detail with excellent organizational and time management skills.
- Ability to handle sensitive customer communications with professionalism and confidence.
- Strong analytical skills and ability to prepare clear, accurate billing reports.
- Ability to work independently while collaborating effectively with cross-functional teams.
What Success Looks Like in the First 30 Days:
- Develop a strong understanding of our billing and collections processes and systems.
- Complete training in NetSuite SuiteBilling, Salesforce, and related workflows.
- Take full ownership of fixed fee invoicing, with a plan to transition into usage-based invoicing.
- Begin engaging with customers regarding past due accounts and billing questions confidently and efficiently.
Benefits
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
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