Experienced Patient Advocate Representative – Customer Service Call Center at arenaflex, Duluth On-Site, $18/Hour
**Rewritten Job Description:**
Join arenaflex in Redefining Chronic Care Management
Are you passionate about delivering exceptional customer service and making a meaningful difference in the lives of patients? At arenaflex, our innovative approach to at-home patient care is revolutionizing the way we manage chronic conditions. We're seeking dedicated and empathetic individuals to join our Patient Support Department as Patient Advocate Representatives. If you're an attentive listener, fast-thinker, and problem-solver with a knack for building strong relationships, we want to hear from you!
About arenaflex
arenaflex is a pioneering healthcare organization that's redefining the patient experience. Our commitment to delivering superior customer service and innovative solutions has earned us a reputation as a leader in the industry. We're proud to offer a dynamic and supportive work environment that fosters growth, collaboration, and a sense of purpose.
Job Summary
As a Patient Advocate Representative in our Patient Support Department, you'll be at the forefront of our call center operations, delivering exceptional customer service and ensuring patient satisfaction. You'll work closely with our cross-functional teams to maintain accurate documentation, process reorders, and resolve patient issues. If you're passionate about delivering outstanding service and making a difference in the lives of patients, we encourage you to apply.
Responsibilities
- Obtains and processes authorizations for reorders, ensuring timely and accurate processing.
- Resolves patient issues and ensures accurate reorder processing via phone, document processing, and medical record validation.
- Ensures patients have all required medical documentation to permit billing of services as assigned.
- Maximizes patient base through retention efforts and cross-selling via phone.
- Handles inbound and outbound calls from patients' physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients.
- Audits configuration of supplies based on supporting documentation, formulary requirements, and manufacturer capabilities.
- Maintains a strong understanding of medical documentation, insurance requirements, and company procedures.
- Maintains a high degree of confidentiality always due to access to sensitive information.
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
Qualifications
- Minimum high school diploma or GED equivalent.
- Customer service experience preferred.
- Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
- Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
- Exceptional phone and email etiquette.
- Position may require evening and weekend availability.
What We Offer
- Attractive incentives.
- Monday through Friday schedule.
- Intimate office environment.
- Professional growth opportunities.
- Supportive team.
- Great benefits.
Our Values
At arenaflex, we're guided by three core values that shape our culture and inform our decision-making:
- Certainty: We commit to delivering exceptional results and executing with precision, knowing that the lives of our patients depend on it.
- Compassion: We understand the burdens of our patients and their loved ones, and we channel this into a relentless pursuit of customer satisfaction in every part of our business.
- Advancement: We're constantly seeking innovative ways to progress and become more effective in all that we do, driving cross-functional alignment to achieve our goals.
Why Join arenaflex?
By joining arenaflex, you'll become part of a dynamic and supportive team that's passionate about delivering exceptional customer service and making a meaningful difference in the lives of patients. We offer a range of benefits, including:
- A competitive salary and attractive incentives.
- A Monday through Friday schedule with flexible hours.
- An intimate office environment that fosters collaboration and growth.
- Professional growth opportunities and training programs.
- A supportive team that's dedicated to delivering exceptional results.
- Great benefits, including health insurance, retirement plans, and paid time off.
Apply Now!
If you're passionate about delivering exceptional customer service and making a difference in the lives of patients, we encourage you to apply for this exciting opportunity. Join arenaflex in redefining chronic care management and become part of a dynamic and supportive team that's shaping the future of healthcare.
Apply Now