Note: The job is a remote job and is open to candidates in USA. Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. They are seeking world-class technical solutions engineers to support their products and solutions, ensuring customer success through troubleshooting and collaboration.
Responsibilities
- Post-sales technical support for Arista products focusing on Cloudvision (CVP / CVaaS)
- Respond to customer product inquiries via telephone or email
- Resolve customer concerns raised during installation, operation, and maintenance as well as product application or compatibility inquiries
- Troubleshoot problems with hardware/software applications and recommend corrective action
- Recreate customer network issues in a dedicated lab environment (as needed)
- Document customer communication and recurring technical issues to support product quality programs and product development
- Interpersonal skills, product knowledge/expertise are critical to responding to daily, customer-centric activities
Skills
- Minimum of 1-5 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging, and/or administering network protocols and/or technologies
- Expert technical knowledge is required in several of the following areas: Network management platforms, DevOps platforms, APIs (JSON, gRPC, curl/Postman/requests etc.), scripting (Python, Bash), Containers (Kubernetes, Docker), Linux, Ansible, KVM
- General knowledge is preferred in the following areas: Ethernet, VLANs, IP routing, TCP/IP, Multicast, Protocols (BGP, ISIS, OSPF, PIM, IGMP; etc.)
- Working experience with proprietary Server virtualization solutions is highly desired (VMware ESXi, Microsoft Hyper-V, KVM, etc.)
- Experience with network troubleshooting tools such as Tcpdump and Wireshark are highly desired
- Familiarity with any or some of the following is a plus: Overlay platforms VMWare NSX, Cisco ACI, Terraform; Public clouds (AWS, Azure, GCP), Golang; Prometheus/Grafana; SSO (OIDC and SAML), Git (branches, commits, etc), GitHub/GitLab, Arista Validated Design
Benefits
- Medical
- Dental
- Vision
- Wellbeing
- Tax savings
- Income protection
Company Overview
- Arista Networks is a computer networking firm delivering cloud networking solutions for large data center and computer environments. It was founded in 2004, and is headquartered in Santa Clara, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.arista.com.
Company H1B Sponsorship
- Arista Networks has a track record of offering H1B sponsorships, with 12 in 2026, 204 in 2025, 144 in 2024, 111 in 2023, 147 in 2022, 152 in 2021, 120 in 2020. Please note that this does not guarantee sponsorship for this specific role.