Note: The job is a remote job and is open to candidates in USA. iRhythm Technologies, Inc. is a leading digital healthcare company focused on improving cardiac health solutions. The EHR Technical Services Analyst will provide technical support for EHR-integrated customers, troubleshoot issues, and drive innovation in customer service processes, ensuring maximum value from the Zio service.
Responsibilities
- Interact with our customers to help them expand their use of Zio Integration to new sites and specialties, or to meet new needs and goals
- Solve escalated issues from other customer support roles and ensure we deliver timely and effective customer service
- Troubleshoot customer issues within our interface engine (IRIS by InterSystems) and develop processes to prevent similar issues in the future
- Analyze customer support trends and present the data and proposed solutions for continuous improvement of our services
- Work with current integrated customers to understand their business needs and help close any identified gaps in our processes and offerings
- Work and communicate independently with the client’s implementation team and cross-functionally within iRhythm on a regular basis
- Align with customers on action plan that achieves success metrics and goals of the EHR integration and accelerates adoption of Zio throughout the health system
- Post-implementation partnership with iRhythm Customer Care, Revenue Cycle Services, and Commercial Partnerships organizations to provide ongoing support
- Drive continuous improvement of our processes and value to customers by leading and executing on internal projects, interacting with multiple internal and vendor stakeholders
Skills
- Exceptional customer service orientation with a focus on collaboration and flexibility when working with both external and internal stakeholders
- At least 1 year of integration experience with EHR's
- Some experience with HL7 integration engine solutions (IRIS preferred, others are ok!), experience or knowledge of coding and transforming messages (ORM, ORU, ADT) is a bonus
- Experience with scripting (we use ObjectScript, we're looking for experience with any language) with regular expressions
- Ability to multi-task and prioritize business requirements in a dynamic, fast paced environment
- Ability and desire to get to the root cause of issues, and put processes in place to prevent issues from happening again
- Excellent communication and presentation skills
- Proven success in working with health systems or providers in a strategic capacity, ideally including workflow consultation with customers is preferred
- Strong understanding of the healthcare landscape is preferred
- Bachelor's degree or relevant experience in the healthcare or technology field
- Ability to travel 10-20% of the time, as needed
- Proven success in working with health systems or providers in a strategic capacity, ideally including workflow consultation with customers
- Strong understanding of the healthcare landscape
Benefits
- Medical, dental and vision insurance (all of which start on your first day)
- Paid holidays
- PTO
- 401K (with company match)
- Employee Stock Purchase Plan
- Paid parental leave
- Pet insurance discount
- Cultural Committee/Charity events
Company Overview
- iRhythm is a leading digital health care company that creates trusted solutions that detect, predict, and prevent disease. It was founded in 2006, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.irhythmtech.com.
Company H1B Sponsorship
- iRhythm Technologies, Inc. has a track record of offering H1B sponsorships, with 2 in 2026, 9 in 2025, 13 in 2024, 10 in 2023, 9 in 2022, 16 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.