Note: The job is a remote job and is open to candidates in USA. Rush Street Interactive is a market leader in online casino and sports betting, seeking a Risk & Payments Analyst to assist with risk monitoring and payment functions. This role involves withdrawal processing, fraud investigations, and customer interactions related to payments and KYC documents.
Responsibilities
- Responsible for timely withdrawal processing and document review
- Investigate and respond to escalated payments/fraud related customer contacts
- Analyze player activity to prevent, identify, and report potential fraud or AML concerns
- Assist customer service with payments related inquiries
- Assist with chargeback disputes and fraud investigations as needed
- Review and accept/reject KYC documents uploaded by patrons
- Update patron information and manually complete the KYC process
- Log changes to player accounts as required in each jurisdiction
- Assist with intake of other documents as needed
- Follow Standard Operating Procedures on all federal and state laws, regulatory requirements and business policies and procedures
- Stay abreast of policy and regulatory changes to maintain subject matter expertise
- Remain cognizant of relevant quality assurance policies and procedures
- Assist other Risk and Payment Analyst from a quality assurance perspective with all tasks and duties required for the role
- Escalate all necessary issues to management in a timely fashion
- Provide feedback to product team and management team about player issues
- All other duties as assigned
Skills
- Knowledge of iGaming, sports wagering, payment processing, and various payment methods/providers
- Experience with gambling industry and industry terminology, promotions, and gameplay
- Familiarity with data analysis and fraud detection
- Effective communication and presentation skills
- Prior experience in financial services, compliance, or operations role
- Detail oriented with excellent written and verbal communication skills
- Proficient in Microsoft Office suite including Excel
- Strong time management skills and able to prioritize multiple requests
- Able to work independently and as part of a team
- Must be able to obtain and maintain gaming certifications or licenses as required
Benefits
- Discretionary annual company bonus (Eligibility Varies by Role)
- 401(k) plan with 100% company match on the first 4%
- Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
- Paid Time Off (Eligibility Varies by Role)
- Employee Assistance Program (EAP)
Company Overview
- Rush Street Interactive offers online casino and sports betting in the U.S. It was founded in 2012, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is https://rushstreetinteractive.com/.