Note: The job is a remote job and is open to candidates in USA. IGS Energy is seeking a Residential Account Manager to acquire and retain customers while promoting a variety of products. The role involves building relationships, utilizing sales techniques, and ensuring customer satisfaction primarily through phone and email communication.
Responsibilities
- Acquire and retain customers by providing an exceptional customer experience, primarily via phone and email communications
- Focus on retention of current customers while generating additional product sales
- Utilize a consultative selling approach to discover each customer’s unique needs and recommend IGS residential products
- Build confidence, generate excitement, and maintain interest by using listening and negotiation skills when confronted with objections or skepticism
- Keep detailed records of sales activity via CRM technology (e.g., Freshsales)
- Develop collaborative working relationships with other sales representatives and internal teams
- Proactively learn and effectively demonstrate full understanding of current marketing programs and offerings
- Remain a point of contact for renewed customers, ensuring their needs are met in a timely manner
Skills
- Highly motivated to sell with a strong drive and desire to succeed
- Proven understanding of the business, lives the company values, and committed to continuous learning and development
- Exceptional interpersonal skills; ability to make a connection with a diverse array of customers and colleagues
- Customer-focused, results-oriented, and professional demeanor
- Strong negotiation and closing skills with a focus on education
- Ability to interpret, analyze, and evaluate information relative to selling techniques
- Proficient computer skills including CRM systems and Excel
- Time management and multitasking skills
- Ability to work a flexible schedule to ensure performance expectations are met
- Applicants must be authorized to work in the US on a full-time basis
- High school diploma or equivalent experience in business or related field preferred
- Previous experience in sales, customer retention, or account management
- Experience with dialer systems and CRM platforms
Benefits
- Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
- Robust support through Headspace and free mental healthcare visits for you and your dependents.
- Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
- Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
- Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.
Company Overview
- An engaged society seeking positive change in the way we manage and consume energy resources. It was founded in 1990, and is headquartered in Dublin, Ohio, USA, with a workforce of 1001-5000 employees. Its website is http://www.igsenergy.com.