Note: The job is a remote job and is open to candidates in USA. Lighting New York is seeking a driven and customer-obsessed sales professional to join their fast-paced team as a Lighting Expert. The role focuses on delivering exceptional customer service and closing sales through phone, email, and chat, while also supporting customers with product information and order assistance.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat regarding products, orders, and returns
- Provide accurate quotes and assist with customer satisfaction-related inquiries
- Process customer payments using credit cards, store credits, and in some cases, checks, money orders, or wire transfers
- Proactively follow up with customers on outstanding quotes and potential sales opportunities to maximize conversion
- Collaborate with vendors to resolve order discrepancies and ensure seamless order processing
- Perform administrative tasks including responding to general emails, generating reports, and supporting internal teams
- Research and communicate effectively with customers, vendors, and internal stakeholders to resolve issues
- Continuously evaluate and suggest process improvements that enhance the customer experience
- Maintain awareness of current promotions, competitive products, and key product features
- Attend ongoing product knowledge and continuous learning training sessions
- Maintain a positive, professional, and enthusiastic tone in all customer interactions
Skills
- Strong communication and interpersonal skills
- Exceptional customer focus and client relationship management
- Excellent organizational and time management skills
- Ability to multitask across phone, email, and chat platforms
- Analytical thinking and problem-solving capabilities
- Basic product knowledge and a willingness to learn continuously
- Self-motivated with the ability to work independently and follow directions with minimal oversight
- Consistent availability during evenings, weekends, and holidays as part of the regular schedule
Benefits
- Health, Dental, and Vision insurance
- Paid Time Off
- Retirement savings program with match
Company Overview
Lighting New York is an online store that offers lighting products. It was founded in 1994, and is headquartered in Selinsgrove, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://lightingnewyork.com.
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