Note: The job is a remote job and is open to candidates in USA. TSI - Transworld Systems Inc. is seeking ambitious and self-motivated individuals for a rewarding career in customer service. The role involves assisting customers with inquiries, ensuring accurate documentation, and providing detailed explanations regarding account status.
Responsibilities
• Assist customers with inquiries/concerns
• Ensure all account information is accurately documented and inputted into client system
• Provide detailed explanations of account status and inquiries to customers
• Adhering to State and Federal regulations pertaining to your job duties
• Assist customers with delinquent accounts according to various state guidelines
• Consistently discuss additional product and service offerings with customers on qualified calls
• Utilize exceptional communication skills to fulfill both client and customer goals
• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc.)
Skills
• Detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties
• Effective call handling skills and high levels of professionalism are required
• A strong focus on exemplary shift attendance is required
• The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications
• A High School graduate/ equivalent is required
• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload
• One to two years' experience working in a call center environment is preferred
Benefits
• Paid training
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Company Overview
• Transworld Systems Inc. It was founded in 1970, and is headquartered in Wilmington, Delaware, USA, with a workforce of 10001+ employees. Its website is https://www.tsico.com.
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