Note: The job is a remote job and is open to candidates in USA. The University of Miami is seeking a Records Assistant to provide high-quality customer service to applicants and students. This role involves managing and maintaining student records, ensuring confidentiality, and serving as a liaison for student records across departments.
Responsibilities
- Serve as the primary contact via phone and email for student and parent questions and concerns related to student applications and records and serve as the liaison for student records to other University departments
- Load and index all documents and files related to undergraduate student records and ensure that the appropriate checklists are satisfied
- Ensures that student records are kept secure and confidential and are accurately recorded in the University’s student information system(s)
- Understands and communicates important concepts related to records management and utilizes a practical approach for ensuring that student records are accurately maintained
- Regularly review and manage mismatched records in Slate, manage test scores, and process change requests from EM functional personnel
- Assists with the final high school transcript review process
- Other duties as assigned
Skills
- High school diploma required
- One (1) year of relevant work experience managing records or in customer service, preferably in a higher education or corporate setting
- Knowledge of records management concepts is important for this position
- Strong attention to details and ability to manage multiple projects and tasks simultaneously is required
- Excellent oral and written communication skills and ability to provide excellent customer service to students, parents, and administrators
- Post-secondary education preferred
Benefits
- Medical
- Dental
- Tuition remission
Company Overview
At UM you'll join a diverse and energized academic community. It was founded in 1925, and is headquartered in Coral Gables, fl, US, with a workforce of 5001-10000 employees. Its website is http://miami.edu.Company H1B Sponsorship
University of Miami has a track record of offering H1B sponsorships, with 208 in 2025, 151 in 2024, 149 in 2023, 121 in 2022, 95 in 2021, 114 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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