Note: The job is a remote job and is open to candidates in USA. BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. As the Psychiatry Support Specialist, you will support psychiatry providers and patients by assisting with non-clinical tasks, ensuring clear communication, and helping patients navigate care.
Responsibilities
- Serve as the primary point of contact for psychiatry providers and psychiatric patients on the behalf of the provider as necessary
- Respond promptly to patient inquiries, clarifying processes and coordinating follow-up care
- Assist with scheduling psychiatric appointments and medication management sessions
- Facilitate communication among psychiatrists, therapists, and other providers to support integrated, team-based care
- Support providers with prescription refill requests, prior authorizations, and lab orders
- Assist with onboarding new psychiatry providers
- Streamline workflows and collaborate with the clinical team to improve operational efficiency
- Monitor and flag urgent patient concerns, escalating them appropriately to psychiatry providers or clinical managers
- Contribute to data collection and reporting efforts to support quality improvement and compliance initiatives
- Provide empathetic, respectful, and culturally sensitive support throughout each patient’s care journey
- Foster a collaborative, compassionate, and patient-centered culture within the psychiatry team
Skills
- Bachelor's degree in Nursing, Psychology, Social Work, Counseling, or a related field
- Experience in behavioral health, psychiatry, or clinical support strongly preferred
- Familiarity with mental health terminology and psychiatric medications
- At least one year of experience in patient support, customer service, or a related role
- Strong verbal and written communication skills, with the ability to remain calm and professional in high-stress or crisis situations
- Ability to work effectively in a digital healthcare or telehealth environment
- Proficiency with EHR systems, Microsoft Office, and Google Workspace tools
- Strong organizational and time management skills with exceptional attention to detail
- Demonstrated ability to maintain confidentiality and adhere to HIPAA guidelines
- Self-starter with a growth mindset, excellent interpersonal skills, and a collaborative, team-oriented attitude
- Empathy, patience, and the ability to remain calm in stressful situations
- Access to a private, HIPAA-compliant workspace
Benefits
- Remote work with regular in-person bonding experiences sponsored by the company
- Holistic perks program (including free therapy, employee wellness, and more)
- Excellent health, dental, and vision coverage
- 401k benefits with employer matching contribution
- Any piece of hardware or software that will make you happy and productive
- An awesome community of co-workers
Company Overview
BetterHelp is an online counseling platform that connects its members to licensed therapists. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.betterhelp.com.
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