Note: The job is a remote job and is open to candidates in USA. CivicPlus is a company focused on innovation and collaboration to enhance local government services. The Project Manager I is responsible for managing customer projects, ensuring effective communication, and maintaining high client satisfaction throughout the project lifecycle.
Responsibilities
- Maintains a minimum 95%+ average Client Satisfaction
- Ability to move project forward and meeting original timeline expectations a minimum of 60% of the time
- Effectively communicates relevant project information to team members and/or customers via written and verbal communication
- Identify, assess, and manage risks and change control procedures
- Ensure project quality, schedule, budgets, and deliverables meet agreed upon expectations
- Identifies business development and “add-on” sales opportunities as they relate to a specific project or customer question and sells to customer as appropriate
- Ability to manage small to medium sized product specific contracts
- Confident understanding of contracts, SOWs, and terminology and can communicate meaning effectively
Skills
- Maintains a minimum 95%+ average Client Satisfaction
- Ability to move project forward and meeting original timeline expectations a minimum of 60% of the time
- Effectively communicates relevant project information to team members and/or customers via written and verbal communication
- Identify, assess, and manage risks and change control procedures
- Ensure project quality, schedule, budgets, and deliverables meet agreed upon expectations
- Identifies business development and 'add-on' sales opportunities as they relate to a specific project or customer question and sells to customer as appropriate
- Ability to manage small to medium sized product specific contracts
- Confident understanding of contracts, SOWs, and terminology and can communicate meaning effectively
- Must have strong experience with and can adopt various productivity, project, and collaboration tools e.g., Microsoft Office, Sales Force/Cloud Coach, and SharePoint
- Experience working cross-functionally between teams to solve problems and implement solutions
- Clearly understands processes and executes with high quality
- Understanding of local government entities, organization, and practices
- Confident understanding of contracts, SOWs, and terminology therein and can communicate the meaning of said documentation effectively to internal and external customers
- 1+ years' customer service experience required
Benefits
- Comprehensive health insurance
- Dental insurance
- Vision insurance
- Flexible Time Off
- 401(k) plan
- And more.
Company Overview
CivicPlus is the only government technology company exclusively committed to powering and empowering governments to efficiently operate, serve, and govern through the use of our innovative and integrated technology solutions purpose-built and supported by former municipal leaders and award-winning support teams. It was founded in 1998, and is headquartered in Manhattan, Kansas, USA, with a workforce of 501-1000 employees. Its website is http://www.civicplus.com.
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