Note: The job is a remote job and is open to candidates in USA. First American is a company that prioritizes its people and offers a variety of home warranty products and services. The New Orders Specialist will be responsible for answering inbound calls from customers, providing product recommendations, processing contracts, and maintaining customer records while ensuring high levels of service and compliance.
Responsibilities
- Answer sales calls from inquiring buyers, sellers, existing customers, agents, brokers and title/escrow customers
- Make product recommendations based on client’s budget and unique home needs
- Upsell optional coverage and plans as appropriate by audience
- Troubleshoot inbound calls from existing customers (as indicated above) and redirect calls to proper departments as required
- Send email communication to potential customers and sales reps
- Process various contractual changes, such as renewals, new contracts, option ads, drops contract exclusions, cancellations and credit card updates
- Process and send Real Estate invoices as required
- Process seller’s coverage cancelation/Overcome cancelation requests
- Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction
- Consistently perform compliant wrap-ups
- Maintain consistent knowledge of company (FA and Alliance) products, version updates, pricing, promotions and broker agreements
- Keep abreast of industry, contract coverage and limits, process and procedures
Skills
- High School Diploma or equivalent
- 1-3 years inbound call center sales experience
- Excellent customer service and sales skills
- Exceptional oral, written communication and listening skills
- Ability to clearly and effectively communicate to both external and internal customers
- Excellent organizational skills (Multi-tasking, prioritizing and follow up)
- Fundamental understanding and some practical experience of all of the facets of the Home warranty sales functions
- Ability to work under pressure and remain flexible to changing schedules and demands
- Ability to apply common sense, understanding and problem solving
- Working knowledge of Windows and Microsoft Office
- Knowledge of the real estate or mortgage industry helpful
Benefits
- Medical
- Dental
- Vision
- 401k
- PTO/paid sick leave
- Employee stock purchase plan
Company Overview
- First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. It was founded in 1889, and is headquartered in Santa Ana, California, USA, with a workforce of 10001+ employees. Its website is http://www.firstam.com.