Job Type:
Full-time or Part-time
Schedule:
Monday–Friday, 6–8 hours per day
Must be available during U.S. business hours (Eastern Time)
Work Location:
Remote
Job Description:
We are a Michigan-based Non-Emergency Medical Transportation (NEMT) company seeking an experienced Remote Dispatcher & Billing Coordinator to manage daily operations.
This is a fully remote position responsible for answering inbound calls, scheduling trips, dispatching drivers, and handling billing using RouteGenie.
We are looking for someone who is reliable, detail-oriented, and experienced in NEMT operations who can work independently with minimal supervision.
This is a fully remote position. We welcome applicants from outside the United States as long as you are fluent in English and able to work during U.S. business hours.
Responsibilities:
Answer inbound calls using a VoIP system (Dialpad)
Schedule and manage trips in RouteGenie
Dispatch drivers and optimize routes
Handle same-day changes, delays, and problem-solving
Communicate with patients and healthcare facilities
Manage billing and invoicing (insurance and private pay)
Track and follow up on outstanding invoices
Maintain accurate trip and client records
Requirements:
Experience with NEMT dispatching and scheduling
Experience using RouteGenie or similar software (TripMaster, Modivcare, MTM, etc.)
Experience handling inbound calls professionally
Experience with billing or invoicing
Strong communication and organizational skills
Ability to work independently and manage multiple tasks
Must be fluent in English (spoken and written)
Must have reliable internet and a quiet workspace
Preferred:
Experience with Medicaid or facility billing
Experience working remotely in a dispatch or logistics role
Familiarity with healthcare transportation workflows