Note: The job is a remote job and is open to candidates in USA. Morley is a company focused on delivering extraordinary experiences. As a Legal Claims Analyst, you will manage small automotive claims cases, collaborate with the General Counsel of a Fortune 500 automaker, and represent the client in court while ensuring fair and compliant resolutions.
Responsibilities
• Collaborate with the Office of the General Counsel (OGC) and client outside counsel to support the client's defense strategies, including lemon law claims
• Serve as the 'Person Most Knowledgeable' (PMK) on the client’s policies and procedures, providing essential testimony at depositions and trials
• Manage small claims cases effectively, confidently representing the client’s interests in court 15% of the time
• Work in partnership with the California review team (located in Michigan), evaluating vehicle buyback requests to ensure they meet legal standards
• Train and guide team members on best practices for managing claims, emphasizing the nuances of lemon law
• Assess relief requests from consumers, focusing on those related to lemon law, to ensure fair and compliant resolutions
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Skills
• Understanding of litigation processes; able to confidently support legal cases
• Strong listening skills; able to consider the points provided and respond thoughtfully as an expert on the relevant guidelines
• Excellent communication skills to effectively articulate case details in court
• A proactive attitude, exceptional organizational skills, and a detailed approach to case management
• Ability to work independently in a high-stress environment, focusing on legal case management and client representation
• Experience in a role dealing with consumer claims and California lemon law
• College degree
• Available to travel on location for cases / trials as needed (15% of the time)
• Commitment to a consistent work schedule
• Resident of California, in proximity to the Los Angeles area
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment
• Paralegal or legal assistant experience
Benefits
• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance (company paid)
• Teladoc: 24/7 online access to doctors
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services
Company Overview
• We serve four demanding markets: - Global / Fortune 500 companies seeking customer service delivery for contact centers and processing centers - Global / Fortune 500 companies seeking meeting, incentive and special events management - Global / Fortune 500 companies seeking trade show booth fabrication (custom or modular) and trade show schedule management (installation, dismantling and storage) - Museums, schools, libraries and other institutions seeking custom built exhibit installations. It was founded in 1863, and is headquartered in Saginaw, Michigan, USA, with a workforce of 1001-5000 employees. Its website is https://www.morleycompanies.com.
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