Note: The job is a remote job and is open to candidates in USA. Clover Health is a proactive healthcare company focused on delivering quality care through technology. The In-Home Care Admin Coordinator role involves assisting members with their care needs, managing communications, and supporting clinical teams to ensure efficient service delivery.
Responsibilities
- Answer member calls, demonstrating our value of caring as you work to assist members and escalate appropriately based on protocols for emergent, urgent and non-urgent calls
- Receive inbound warm transfers from other Clover teams
- Confirm patient appointments for provider schedules
- Outreach patients not recently seen to ensure continuous care
- Prepare travel routes for clinicians based on daily scheduled visits
- Communicate effectively with care team members via team huddles and EHR documentation
- Navigate multiple computer platforms throughout the day
- Ensure team escalations are addressed timely and accurately
- Other administrative duties as assigned
Skills
- You have high School Diploma and/or GED
- You have strong administrative and computer skills, especially Google Apps (Mail, Calendar, Sheets, etc)
- You have customer service experience answering a large volume of incoming calls
- You are bilingual in English/Spanish (strongly preferred)
- You have direct experience working in the healthcare setting, bonus points if in an ambulatory/outpatient practice
- You have experience working with an EHR and/or Carelink
Benefits
- Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive hourly rate. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
- Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
- Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, company holidays, access to mental health resources, and a generous time-off policy.
- Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
- Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
- Reimbursement for office setup expenses
- Monthly cell phone & internet stipend
- Remote-first culture, enabling collaboration with global teams
- Paid parental leave for all new parents
- And much more!
Company Overview
Clover is a healthcare technology company helping members live their healthiest lives with its Medicare Advantage plans. It was founded in 2014, and is headquartered in Nashville, Tennessee, USA, with a workforce of 501-1000 employees. Its website is http://cloverhealth.com.
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