Note: The job is a remote job and is open to candidates in USA. Thermo Fisher Scientific is a leading company in the field of scientific solutions, seeking a Field Service Engineer to support the installation, maintenance, and repair of electron microscopy systems. The role involves troubleshooting complex systems and providing technical support to customers across various sectors including semiconductor and research institutions.
Responsibilities
- Install, maintain, repair, and calibrate electron microscopy systems, including:Scanning Electron Microscopes (SEM)Transmission Electron Microscopes (TEM)Focused Ion Beam (FIB) systems
- Conduct scheduled preventive maintenance to ensure optimal system performance
- Troubleshoot and diagnose complex system issues involving electronics, vacuum systems, high voltage components, and integrated software
- Provide technical support to customers and collaborate with other field service engineers to resolve service challenges
- Develop strong relationships with customers while ensuring high levels of customer satisfaction and system uptime
- Travel to customer sites to install equipment, perform repairs, and support system operation
- Document service activities and submit detailed field service reports
- Provide training and technical guidance to customers on system operation and maintenance
- Follow all safety procedures and quality standards while servicing equipment in laboratory environments
- Provide feedback to engineering, product quality, and service leadership teams to support continuous product improvement
- Support updates to technical documentation and service procedures
- For more experienced levels, responsibilities may include mentoring junior engineers, leading complex installations, and serving as a technical escalation resource
Skills
- Bachelor's degree in Electronics, Engineering, Physics, Chemistry, or related technical field or equivalent combination of education and technical experience in electronic systems
- Valid driver's license
- Ability to travel up to 75% within assigned territory
- Ability to lift up to 50 lbs. and work in laboratory environments
- English proficiency required, additional languages beneficial
- 1+ years of hands-on technical experience installing, troubleshooting, repairing, or calibrating sophisticated analytical equipment such as SEM, TEM, FIB, or similar systems
- 3+ years of hands-on experience installing, troubleshooting, repairing, or calibrating complex analytical instrumentation
- 5+ years of experience supporting sophisticated analytical systems with demonstrated ability to troubleshoot complex system-level issues
- Excellent customer service and communication skills
- Strong organizational and time management capabilities
- Proficiency with Microsoft Office and service management software
- Strong analytical and problem-solving abilities
- Ability to work independently in a field-based environment
- Ability to train and support customers on system operation
- Experience documenting service activities and preparing detailed reports
- Demonstrated commitment to safety protocols and quality standards
- Demonstrated success contributing to customer satisfaction goals
- Hands-on experience with SEM, TEM, FIB, or similar advanced analytical systems
- Experience diagnosing and repairing ultra-high vacuum (UHV) systems
- Experience working with high voltage equipment
- Strong electronics and mechanical troubleshooting skills with the ability to diagnose issues to the component level
- Ability to read and interpret technical documentation, schematics, and system diagrams
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company Overview
- Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services. It was founded in 1956, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 10001+ employees. Its website is https://www.thermofisher.com.
Company H1B Sponsorship
- Thermo Fisher Scientific has a track record of offering H1B sponsorships, with 272 in 2025, 224 in 2024, 233 in 2023, 342 in 2022, 315 in 2021, 227 in 2020. Please note that this does not guarantee sponsorship for this specific role.