Join Our Team: Shaping the Future of Transportation
At AAA Cooper Transportation, a renowned midsize employer in the transportation industry, we're committed to delivering exceptional service and building a brighter future for our employees, customers, and community. As a leader in the Less Than Truckload (LTL) shipping sector, we've been recognized by Forbes as one of America's best midsize employers for five consecutive years. We're now seeking a highly skilled and dedicated Customer Service Clerk to join our team on a full-time basis at our Markham, IL service center, with the flexibility to work remotely.
About Our Company Culture
At AAA Cooper Transportation, we pride ourselves on fostering a collaborative and inclusive work environment that encourages growth, innovation, and excellence. Our team members are passionate about delivering outstanding customer experiences, and we're committed to providing the training, resources, and support needed to succeed. As a remote Customer Service Clerk, you'll be an integral part of our operations team, working closely with our Service Center Manager and other stakeholders to drive efficiency and customer satisfaction.
Key Responsibilities
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Assist with all aspects of operations, including generating reports, managing data, and performing other administrative tasks as needed.
- Collaborate with the Service Center Manager to ensure seamless day-to-day operations and implement process improvements.
- Develop and maintain a thorough understanding of our services, products, and policies to effectively address customer needs.
- Utilize Microsoft Office software and other tools to perform tasks, manage data, and generate reports.
- Perform other work-related duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities.
Essential Qualifications
To succeed in this role, you'll need:
- Professional verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management.
- Strong organizational, interpersonal, and communication skills, with the ability to work in a fast-paced, dynamic environment.
- Working knowledge of Microsoft Office software, including Word, Excel, Outlook, and PowerPoint.
- A high school diploma or equivalent; a degree in a related field is a plus.
- Previous experience in a customer service or administrative role; LTL company experience is desirable but not required.
Preferred Qualifications
While not required, the following qualifications can give you a competitive edge:
- Previous experience in the transportation or logistics industry.
- Knowledge of transportation industry trends, regulations, and best practices.
- Proficiency in CRM software or other customer service tools.
- Certifications or training in customer service, logistics, or a related field.
What We Offer
As a valued member of our team, you'll enjoy a comprehensive benefits package, including:
- A competitive hourly salary.
- Paid holidays and vacation time.
- Employee Stock Purchase Plan and 401(k) with company match.
- Uniforms and equipment provided.
- Health, dental, and vision insurance.
- Company Health Savings Account contributions.
- Company-paid life insurance and long-term disability.
- Dependent Life Insurance and Accidental Death & Dismemberment Insurance.
- Wellness programs and a Safety and Performance Rewards Program.
- Tuition Reimbursement Program to support your ongoing education and career development.
Career Growth Opportunities
At AAA Cooper Transportation, we're committed to helping our employees grow and develop in their careers. As a Customer Service Clerk, you'll have opportunities to:
- Develop your skills and expertise through training and professional development programs.
- Take on new challenges and responsibilities, advancing in your role or transitioning to other areas of the company.
- Participate in cross-functional teams and projects, broadening your understanding of the company and industry.
- Join a community of professionals who are passionate about delivering exceptional customer experiences and driving business success.
Why Join Our Team?
If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we want to hear from you. As a remote Customer Service Clerk at AAA Cooper Transportation, you'll be part of a dynamic team that's shaping the future of transportation. Apply today and let's build a brighter future together!
Ready to Take the Next Step?
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply Now