[Remote] Billing Operations Analyst

Note: The job is a remote job and is open to candidates in USA. RRD is a leading global provider of marketing, packaging, print, and supply chain solutions. They are seeking a Billing Operations Analyst to support invoicing and revenue functions for multiple Commercial Print manufacturing plants, coordinating with various teams to ensure accurate customer account maintenance and billing processes. Responsibilities Research escalated invoicing questions/issues from Customer Service, Sales or the Customer to determine if an error was made and provide resolution Prepare and develop metric reporting for the platform Research and resolve billing-related credits and rebill requests Assist billers with resolving MDTS taxation and RMS drop shipment file load issues Prepare plant reporting or trigger list for jobs to be billed next with reports from WCSS and Business Intelligence systems Develop and document best/standard practices and procedures for billers to perform various tasks Participate in team calls and projects for process improvement Become an expert on WCSS billing system and in troubleshooting errors or questions from billers Work with billers to implement changes and set up follow-up procedures Reconcile shipping/inventory discrepancies that impact revenue/invoicing criteria Provide training to users in the Order-to-Cash workstream that may include Sales Rep, Navigators, CSRs, Order Entry teams, Shipping Depts, Billers, Billing Support and Invoicing Specialists roles Present monthly results to plant and corporate leaders with risks, opportunities for improvement, and root cause analysis Miscellaneous tasks that arise as the department expands and evolves to support new areas that touch the invoicing work-stream Skills Proven analytical skills Excellent problem-solving skills Demonstrated organizational skills Good oral and written communication skills Ability to work in a team environment Benefits Medical Dental Vision coverage Paid time off Disability insurance 401(k) with company match Life insurance Other voluntary supplemental insurance coverages Parental leave Adoption assistance Tuition assistance Employer/partner discounts Company Overview RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100. It was founded in 1864, and is headquartered in Chicago, Illinois, US, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship RR Donnelley has a track record of offering H1B sponsorships, with 2 in 2024, 16 in 2023, 14 in 2022, 6 in 2021, 14 in 2020. Please note that this does not guarantee sponsorship for this specific role.