Note: The job is a remote job and is open to candidates in USA. Cognizant is a global leader in digital transformation, and they are seeking a Backoffice Helpdesk Specialist to join their dynamic team. In this role, you will provide exceptional support and enhance customer experience by leveraging your communication skills and Hi-Tech domain expertise.
Responsibilities
- Provide comprehensive support by addressing client inquiries and resolving issues promptly
- Collaborate with cross-functional teams to ensure seamless communication and service delivery
- Apply Hi-Tech domain knowledge to troubleshoot and resolve technical issues effectively
- Maintain accurate documentation of customer interactions and solutions for transparency
- Monitor and analyze customer feedback to identify improvement opportunities
- Assist in creating and maintaining internal and external documentation and training materials
- Ensure compliance with company policies while delivering outstanding customer service
- Participate in team meetings to share progress, challenges, and growth opportunities
- Support onboarding and training of new team members to foster collaboration
- Stay updated on industry trends and advancements to maintain a competitive edge
Skills
- Strong proficiency in English communication for client and team interactions
- Solid understanding of the Hi-Tech domain to address technical queries
- Excellent problem-solving skills for complex customer issues
- Ability to adapt to a hybrid work model balancing remote and in-office tasks
- Strong organizational skills to manage multiple priorities effectively
- Customer-centric mindset with a focus on satisfaction and loyalty
- Ability to work independently and collaboratively within a team environment
- Experience with helpdesk tools and ticketing systems
- Familiarity with CRM platforms and knowledge management systems
- Additional language proficiency is a plus
- Certifications in IT support or related fields
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Company Overview
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era. It was founded in 1994, and is headquartered in Teaneck, New Jersey, USA, with a workforce of 10001+ employees. Its website is https://www.cognizant.com.Company H1B Sponsorship
Cognizant has a track record of offering H1B sponsorships, with 11113 in 2025, 11423 in 2024, 13054 in 2023, 13876 in 2022, 12651 in 2021, 28659 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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