Join American Airlines as a Remote Associate Technician, IT Services, and embark on a journey to explore new possibilities, grow your skills, and become the best version of yourself. As a member of our IT team, you will provide top-notch support to our employees, ensuring seamless end-user computing experiences.
Job Summary:
We are seeking a highly skilled and motivated Associate Technician to join our IT Services team. As an Associate Technician, you will be responsible for providing technical support to employees, installing and maintaining hardware and software, and resolving technical issues in a timely and efficient manner.
Key Responsibilities:
- Install, configure, and maintain IT clients' desktop software and hardware, including mobile workforce support
- Provide training and guidance to clients on end-user computing and desktop-based LAN systems software
- Own and resolve technical issues from start to finish, communicating effectively with employees and stakeholders
- Contribute to desktop projects, including global installs and upgrades, as a project team member
- Remotely diagnose and resolve technical issues using remote tools and technologies
- Collaborate with other departments to resolve infrastructure-related issues and provide support for remote access and virtual private network (VPN) connectivity
Requirements:
- Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent work experience/training
- 3+ years of hands-on IT experience supporting and resolving diverse PC desktop software and hardware issues
- Experience supporting personal computers in a Windows/TCPIP environment
- A+ certification (preferred)
- MCSE/MCP certification (a plus)
- Prior IT infrastructure experience in an airline/airport environment (desired)
What We Offer:
- Competitive salary: $27/hour
- Comprehensive benefits package, including medical, dental, prescription, and vision coverage
- 401(k) program with employer contributions
- Wellness programs and employee assistance initiatives
- Opportunities for career growth and professional development
- Diverse and inclusive work environment
How to Apply:
If you are a motivated and skilled IT professional looking for a new challenge, please submit your application today. Join our team and become a part of the largest airline in the world, where you can make a real difference and grow your career.
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