Texas Organ Sharing Alliance (TOSA), founded in 1975, is one of 57 federally-designated Organ Procurement Organizations (OPOs) in the United States. TOSA is committed to a mission of saving lives through the power of organ donation by providing organ donation and recovery services to Central and South Texans wishing to donate, and to those waiting for a life-saving organ transplant. Recognized as a Top Employer, TOSA has staff members in Austin, San Antonio, and McAllen.
JOB SUMMARY: The Referral Triage Coordinator supports the mission, goals, and strategic plan of Texas Organ Sharing Alliance by responding to referral calls, conducting a preliminary screening relating to the identification and documentation of potential donors, evaluating potential organ donor referrals, maximizing medical management in collaboration with the Organ Recovery Coordinators/Specialists (ORC/ORS), Administrator on Call (AOC), Donor Family Services Coordinator, hospital staff, physicians, transplant centers, and TOSA’s Medical Director as needed. The RTC must possess a variety of medical and social skills, in addition to the ability to work independently and make critical decisions within a highly stressful environment.
WORK SCHEDULE: The Referral Triage Coordinator (RTC) position is a full-time non-exempt position which shares 12 hour on-call responsibilities on a rotating schedule with other coordinators. Assignments may require 12 plus hours of continuous service during periods of increased activity.
ESSENTIAL JOB FUNCTIONS:
- Triages organ, tissue, and eye referrals in a manner that demonstrates quality customer service.
- Accepts on-call responsibilities and performs referral evaluation via phone according to Clinical Services Policies and Procedures.
- Evaluates medical suitability of potential organ and/or tissue donors, utilizing information from medical records, history and physical examination, and current health status.
- Maintains electronic medical record (EMR) access to all available hospitals.
- Collaborates with physicians and o th er hospital staff to develop plan for referral management from initial referral through declaration of death or Donation after Circulatory Death (DCD) evaluation.
- Demonstrates an understanding of the legal and hospital requirements for declaration of death and organ donation.
- Identifies the patient’s legal next-of-kin in accordance with state and Uniform Anatomical Gift Act (UAGA) statutes.
- Within established guidelines, coordinates and maximizes medical management with the hospital staff, consulting physicians, TOSA staff, and transplant centers in order to ensure optimal outcomes for donor families and recipients.
- Collaborates with the AOC to dispatch staff onsite for referral and family approaches.
- Establishes and maintains effective working relationships with all levels of TOSA staff, hospital staff, and transplant center staff
- Acts as liaison to Tissue/Eye agencies regarding donation and donor family requests and dynamics.
- Assists in transport and maintains all clinical supplies and equipment.
- Documents complete, accurate, and timely information of referral and donor related activities in the confidential donor record, forms, and database according to established policies and procedures.
- Consults TOSA’s Medical Director and AOC according to established policies and procedures.
ADDITIONAL RESPONSIBLITIES:
- Participates in interdisciplinary quality meetings, post-donor review with team members, and appropriate management staff.
- Participates with Hospital Development staff for the development of hospital policies, procedures, and protocols related to organ donation and recovery, and provides feedback for strategies to better facilitate organ donation.
- Participates in education and training programs for hospitals, transplant programs, and the public.
- Ensures compliance with TOSA’s Safety, Quality, and Multicultural Organizational Plans.
- Performs other duties as required.