This is NOT an admin role. This is a phone-first SDR role.
If you are confident on the phone, experienced with UK property / lettings enquiries, and can follow a script word-for-word while still finding the right fit for tenants, keep reading.
Sila Estates is a growing UK property company specialising in professional shared living.
To scale, we are hiring experienced SDRs to handle calls and convert enquiries into booked viewings.
Your Role (SDR – Calls Only)
Call SpareRoom leads daily (inbound + outbound)
Run tenant screening calls using a strict, proven script
Follow the script 100% word-for-word (non-negotiable)
Handle objections calmly and professionally
Offer suitable alternatives and match tenants to the right rooms when needed
Follow up missed calls consistently
Book viewings on the same call whenever possible
Manage viewing enquiries end-to-end via phone & WhatsApp
Update outcomes clearly in SpareRoom & WhatsApp
Your only responsibility:
Turn qualified conversations into booked viewings — correctly and compliantly.
KPIs & PERFORMANCE STANDARDS
Response time: Less Than 15 minutes
Screening calls: 20–30 per week
Viewings booked: 8–20 per week
Booking rate (qualified leads): 70%+
Follow-ups completed: 100% daily
Script accuracy: 100% (mandatory)
COMPENSATION & INCENTIVES
$800–$1,200 USD base
$8–$35 USD per reservation
Weekly script-accuracy bonus for following the script word-for-word
Paid bi-weekly
Clear performance-based growth path
You are rewarded for precision and compliance, not improvisation.
WHO WE’RE LOOKING FOR
Have experience in UK property / lettings / real estate
Have handled viewing enquiries and tenant calls before
Are confident on the phone and comfortable with objections
Can follow scripts exactly as written
Can assess tenant needs and offer suitable alternatives
Stay calm, professional, and structured under pressure
Are KPI-driven and coachable
HOW TO APPLY
Send:
Your CV
A 1-minute voice note explaining your experience with UK property calls and why you’re strong on the phone
A short paragraph describing your experience handling viewing enquiries or tenant screening calls
Only shortlisted candidates will be contacted.
⚠️ IMPORTANT
If shortlisted, you will be asked to complete a short call-based work sample to assess:
Script accuracy
Call control
Objection handling
Tenant-fit judgement
Apply Now
Apply Now