Operations Administrator I – CRM & Vendor Management

About the position The Operations Administrator I – CRM & Vendor Management is a mid-to-senior level operations role focused on CRM administration and vendor management. This position serves as a subject-matter resource for CRM systems and plays a key role in maintaining system integrity, vendor compliance, and operational efficiency. This role reports directly to the Chief Operating Officer and works closely with operations, finance, and field leadership. Responsibilities • Serve as a primary administrator and support resource for our CRM - JobNimbus • Maintain user accounts, permissions, templates, and workflows • Support job tracking, billing workflows, and system accuracy • Lead CRM process configuration and optimization initiatives • Manage integration with other systems for communication, payment and reporting • Oversee vendor onboarding, setup, and ongoing maintenance • Manage W-9 collection, compliance documentation, and audit readiness • Monitor vendor performance, contracts, and documentation • Coordinate vendor payment workflows with Finance • Prepare reports, dashboards, and operational metrics for leadership • Track operational action items and system-related initiatives • Support new entity launches and system implementations Requirements • 5+ years of CRM administration or systems experience • Advanced proficiency in Excel and/or Google Sheets • Strong analytical and process design skills • High attention to detail and data accuracy • Ability to manage multiple priorities independently • Professional communication and discretion Nice-to-haves • Prior experience with JobNimbus • Experience in vendor management or procurement operations • Experience in multi-location or multi-entity organizations • Project management experience Benefits • Competitive compensation • Medical, Dental, and Vision insurance • Paid time off and holidays • Fully remote work environment • Long-term growth in systems and operations leadership Apply Now Apply Now