Josh.ai is a well-funded early stage startup disrupting the smart home space.
With a focus on voice control, Josh.ai offers exciting and challenging problems to tackle in the fields of AI, IoT, embedded software design, mobile development, and more. Scroll down to see current openings.
Headquartered in Denver, CO
Benefits & Perks
• Competitive Salary
• Stock Options
• Medical, Dental, and Vision Benefits
• Life and Disability Insurance
• 401(k) Matching
• Casual Dress Code and Atmosphere
• Paid Parking
• Free Smart Home Products
• 9 Paid Holidays
• 3+ Weeks Vacation
• Office Snacks
• Company-Sponsored Outings
• Conference Opportunities
• Matching Non-Profit Donations
Level 1 or 2 Technical Support Agent - EST
Where:
We are looking for candidates living in the eastern time zone.
Overview:
Josh.ai is searching for an individual with strong technical and communication skills to provide support for our partners and customers. The right candidate must be a true team player driven to go the extra mile to solve a customer issue.
Essential Job Functions:
• Have a passion for helping customers and partners through outstanding technical assistance.
• Proactively take ownership of open issues and champion them with management and the engineering team.
• Take pride in the details of each engagement by maintaining service status and keeping our partners and internal team informed of issue status until resolved.
• Provide regular issue and trend reporting to help the engineering team understand the challenges and overall customer experience.
• Troubleshoot customer issues to validate product defects.
• Define and develop materials that enhance your peers' understanding of products, procedures, and Customer Support tools.
• Take pride in supporting customers and recommend ways to improve our self-help tools
Required Skills:
• Strong written and verbal communication skills.
• Inquisitive, bright & creative troubleshooter.
• Ability to translate complex concepts into consumer-friendly and partner-friendly engagements.
• Critical and analytic minded to determine issue trending and root cause.
• Great attention to detail and careful project organization.
• Reliable work ethic and experience with meeting tight deadlines.
• Empathetic to customer issues and quick to pick up the phone to help solve them.
Preferred Skills:
• Experience with Josh.ai products and installation
• Strong Networking setup and configuration experience
• Residential AV experience, including one or more of the following programming certifications:
• Crestron Home
• Crestron SIMPL
• Control4
• 2 years of prior experience in an equivalent support role.
• Experienced with home network troubleshooting and configuration, including wireless configuration, router settings, and Internet security software.
• Experience with Google Suite or MS Office productivity and communication tools required; experience with Jira, Slack, and Zendesk is a plus.
• Knowledge of Mac/PC, Android, and iOS operating systems strongly desired.
• Passion for smart home, voice control, and AI technologies
Starting salary range: $25 - $35 an hour
Applicants must be authorized to work in the U.S.
Please submit your resume to
[email protected].
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