We are seeking 3 experienced and detail-oriented Disputes Analysts to join our dynamic team. The ideal candidate will have in-depth knowledge of Regulation E (Reg E) and Regulation Z (Reg Z), and hands-on experience managing chargebacks, force posts, and transaction disputes. If you are passionate about delivering exceptional customer service and navigating complex financial regulations, we want to hear from you!
Key Responsibilities:
-Investigate and resolve disputes in compliance with Reg E and Reg Z guidelines.
-Manage chargeback processes, including initiation, follow-up, and resolution.
-Handle force post transactions and ensure proper reconciliation.
-Work with Taba Pay systems to address disputes effectively.
-Monitor and address authorization holds in a timely and accurate manner.
-Communicate with customers, merchants, and financial institutions to gather documentation and clarify disputes.
-Maintain thorough and accurate records of all dispute-related activities.
Stay updated on regulatory changes and industry best practices.
Qualifications:
-Proven experience in a disputes-related role within the financial or payments industry.
-Strong knowledge of Reg E and Reg Z regulations.
-Hands-on experience with chargebacks, force posts, and dispute processes.
-Familiarity with Taba Pay and other payment processing platforms.
-Experience managing authorization holds is a plus.
-Excellent analytical, problem-solving, and organizational skills.
-Strong written and verbal communication skills.
-Ability to work independently and collaboratively in a fast-paced environment.
What We’re Looking For:
- Experience in operations or data analysis, preferably in fintech or consumer startups.
- Attention to detail.
- Ability to maintain a high level of accuracy.
- Strong written and oral communication skills in English.
- Independent, self-starter, and capable of self-management.
- Able to work remotely 40 hours a week, aligned with US Pacific Time.
- Experience with CRM tools will be considered an advantage.
Please include your resume with your application.
Please note that we do not accept automatic Upwork raises at this time.
• ** This is for January 2026 start ***
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